Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team as a ServiceNow Administrator. In this role, you will be responsible for configuring and customizing ServiceNow applications, including ITSM, ITOM, SAM, BCM, Now Assist, SecOps, and others.
Main Responsibilities:
* Configure and customize ServiceNow applications to meet business requirements.
* Support day-to-day administration tasks such as user management, access controls, and platform maintenance.
* Collaborate with the ServiceNow team to deliver enhancements and bug fixes.
* Develop and maintain catalog items, workflows, business rules, UI policies, and client/server scripts.
* Troubleshoot and resolve platform issues and incidents.
* Assist with testing, documentation, and deployment of new features and updates.
* Stay current with ServiceNow releases and participate in platform upgrade activities.
Requirements:
* Bachelor's degree in information systems, computer science, or related field (or equivalent work experience).
* 1–3 years of experience in IT support, system administration, or application development.
* Exposure to ServiceNow through coursework, internships, or hands-on experience.
* Basic understanding of ServiceNow architecture, modules, and scripting.
* Familiarity with ITIL concepts and service management processes.
* Strong problem-solving skills and attention to detail.
* Willingness to learn and grow in a fast-paced, collaborative environment.
* Excellent communication and documentation skills.
* ServiceNow Certified System Administrator (CSA) or working toward certification.
What We Offer:
* A dynamic and supportive work environment.
* Ongoing training and professional development opportunities.
* The chance to work with a talented team of professionals.
About Us:
We are a [removed company info] dedicated to delivering exceptional IT services to our clients. We are passionate about staying at the forefront of technology and continuously improving our processes to meet the evolving needs of our clients.