Job Title: Support and Maintenance Coordinator Location: Dublin Job Type: Full-time Department: Operations / Customer Support Reports To: Head of Operations About the Role We're looking for a Support and Maintenance Coordinator to manage maintenance activities, coordinate field service teams, and ensure timely resolution of customer issues.
This role is key to maintaining charger reliability and delivering a seamless experience for users.
Key Responsibilities Act as the first point of contact for support escalations and maintenance scheduling Coordinate preventive and corrective maintenance with internal teams and service partners Log and manage support tickets using helpdesk software Monitor charger performance and uptime; trigger service when needed Maintain accurate records of maintenance activities and parts usage Communicate updates to customers, partners, and internal teams Escalate complex issues to technical support and engineering Generate reports on service KPIs and downtime metrics Support inventory tracking for spare parts and tools Ensure adherence to safety and service standards Requirements 24 years in technical coordination, field service, or maintenance planning (telecom/energy/facilities/EV a plus) Strong organizational and multitasking skills Experience with ticketing/helpdesk systems (e.g., Freshdesk, Zoho Desk) Clear communication and customer service skills Ability to understand technical documentation and service reports What We Offer Competitive salary with performance incentives Career growth in a fast-moving, sustainability-focused industry Supportive team and professional development opportunities Hands-on experience with clean tech and field operations Safety training and relevant certifications Skills: Customer Support Maintenance Coordinator ticketing system