About Kerry
Kerry Dairy Ireland is a vertically integrated farm-to-fork business with a very substantial consumer foods presence and a leading nutritional and dairy ingredients division, delivering high-quality dairy solutions with a focus on sustainability and innovation. From partnering with local family farms to producing world-class dairy products, we ensure every step of our value chain reflects our commitment to excellence.
With over 50 years' experience in milk processing, dairy and nutritional technology advancement, and product innovation, we are a key stakeholder in the global food industry and creators of a strong portfolio of market leading dairy brands including Cheestrings, Charleville and Coleraine Cheese, Dairygold, Golden Cow and our new SMUG range. Our from food, for food culture and deep-rooted connection to our 2,800 milk suppliers differentiates our business and offers captivating opportunities for our customers and consumers.
Our dairy comes from some of the world's richest grazing land and is produced by a network of Irish family farms that have one of the lowest carbon footprints in the world. Through a combination of expertise, innovation, and sustainability, Kerry Dairy Ireland is proud to shape the future of dairy while meeting the diverse needs of our farmers, customers, and communities.
Headquartered in Tralee, Co. Kerry, we operate multiple manufacturing facilities in the southwest of Ireland, including Listowel, Charleville, Newmarket, and Farranfore. Additionally, we manage 29 Farm & Home stores throughout the region, ensuring comprehensive coverage and service. In Northern Ireland and the United Kingdom, our presence extends to key locations in Portadown, Coleraine, and Ossett.
Globally, Kerry Dairy Ireland employs over 1,600 dedicated professionals across Ireland, Northern Ireland, the UK, USA, Netherlands, Spain, Germany, and China. In 2024, we achieved a turnover of approximately €1.3 billion, reflecting our commitment to excellence and growth.
About the role
We are seeking a capable and eager IT Support Specialist to join our team in Tralee, Co Kerry (or Charleville) on a 12 month fixed term contract. This role involves maintaining and improving our company's IT systems, providing technical assistance to employees, and contributing to software development projects. The ideal candidate is tech-savvy, resourceful, detail-oriented, and responsive.
Key responsibilities
As a IT Support Specialist, you will perform a range of tasks related to both software development and system support. You will report to the ICT manager. Your daily duties and responsibilities will include
Responding to IT Issues
* Provide support to our primary Oracle Forms based system as well as several other systems.
* Assist with the analysis, design, implementation and testing of a new ERP system.
* Address hardware maintenance, software, networking, and other technical issues.
* Be the first point of contact for employees experiencing technical difficulties.
* Ability to work independently diagnosing and solving problems.
User Assistance
* Guide users on how to operate new software and computer equipment.
* Conduct IT training for new employees.
* Work closely with other units within the Agri business to uphold ongoing business operations.
Upgrades and Maintenance
* Organise and schedule upgrades and maintenance with minimal disruption for our users.
* Maintain records/logs of repairs and fixes.
* Keep track of hardware and software inventories.
* Ensuring operational tasks are all monitored and executed on time.
* Software Development
* Adhere to the standard of our Software Development strategy to help us achieve top quality software deliveries.
* Carry out software development projects to improve the services offered to our staff and customers.
Qualifications and skills
Good communication skills. In a busy dynamic environment clear communications are essential for smooth and effective operations to function.
* Ability to have a good relationship and work closely with multiple third party vendors.
* Effectively able to juggle multiple issues at the same time.
* Attention to detail. Details matter.
* Ability to learn and absorb information at a rapid pace.
* Excellent note taking skills because records of all agreements made and solutions implemented must be recorded.
* Carrying out all necessary documentation and protocols as set out by our internal processes.
Qualifications
We are open to hiring to right person and not focussed on experience levels. So this role is open to anyone from a new graduate up to very senior IT professionals
To excel in this role, you should have
* A recognised qualification in an IT/engineering/Science discipline.
* Good understanding of computer systems and networks.
* Ability and experience writing software (PLSQL, Linux shell scripting, html desirable).
* Understanding of relational databases more specifically Oracle, Microsoft SQL Server and Maria DB.
* Good knowledge of internet security and data privacy principles.
* Any experience with requirements gathering, design, testing, mentoring, managing and training others would be a bonus.
Get in touch today
In Kerry Dairy Ireland we benefit from the knowledge of our colleagues who bring a diverse range of cultures, backgrounds, lifestyles and experiences. One team fostering an inclusive culture that, above all, inspires food and nourishes life. One culture where everyone brings their unique perspectives and experiences to help make us better, together. We are committed to nurturing an environment of positivity and inclusiveness, where everyone can be at their best, both personally and professionally.
Our recruitment, selection and assessment process are based on the skills and competencies of the specific roles and based entirely on merit. We are committed to and value Diversity and Inclusion in all recruitment processes within Kerry Dairy Ireland and do not discriminate based on gender, race, class, economic status, ethnic background, sexual orientation, age, political beliefs, veteran status, marital status or any other protected characteristic.
Beware of scams online or from individuals claiming to represent us. A Kerry Dairy Ireland (KDI) employee will not solicit candidates through a non-KDI email address or phone number. In addition, KDI does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a "starter kit," investing in training, or something similar). KDI will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by KDI will be from official firm accounts bearing the KDI name.
Please note We do not accept CVs or candidate profiles from recruitment agencies where Kerry Dairy Ireland terms of business have not been signed. Additionally, we will not consider or agree to payment of any recruiter fee under these circumstances. This also applies to CVs or candidate profiles sent directly to any Kerry Dairy Ireland Hiring Managers.