Service Manager – Cleary Motors
Cleary Motors is currently recruiting an experienced Service Manager to join its expanding Aftersales team, ensuring continuity and knowledge transfer ahead of a planned retirement.
Role Responsibilities
Management & Operations
Ensure the Renault service department is adequately staffed to achieve business objectives.
Communicate service procedures and administrative requirements (including job cards) to ensure accuracy and compliance.
Monitor all Renault service technicians' productivity, efficiency, quality and comebacks.
Manage vehicle comebacks, damages and quality service issues, including associated costs and customer interactions.
Support upselling opportunities through the Service Advisor Team.
Review work in progress (WIP) daily to ensure timely and accurate invoicing.
Provide regular performance updates to the Group Aftersales Manager on business activity and statistics.
Maintain a clean, organised and professional workshop environment.
Support HR in employee relations, recruitment, and people‑related matters.
Identify opportunities to review pricing, labour rates and discount structures.
Participate in manufacturer and company training as required.
Customer Service
Ensure the service team maintains and develops good relationships with customers by meeting and exceeding expectations, with a right first‑time approach.
Manage customer queries and complaints professionally, achieving satisfactory outcomes.
Liaise with the customer to correctly diagnose non‑standard or intermittent faults, where required.
Standards & Regulations
Ensure compliance with health and safety procedures, including correct use of PPE.
Monitor equipment safety and workshop standards.
Manage manufacturer audits and ensure compliance with required standards.
Skills & Experience
Proven experience in vehicle servicing and repairs.
Previous management and people‑management experience (essential).
Strong communication and interpersonal skills.
Effective problem solving and organisational skills.
Ability to work independently and as part of a team.
Strong attention to detail and a continuous improvement mindset.
Professional approach with the ability to build strong internal relationships.
Full, clean driving licence.
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