Job Summary:
The Guest Service Agent (GSA) – Receptionist is the face of the Hampton by Hilton, delivering exceptional customer service and ensuring an outstanding guest experience from check-in to check-out. This role involves assisting guests with their needs, resolving inquiries, and maintaining smooth front desk operations, while promoting Hilton's loyalty program and supporting management directives.
Key Responsibilities:
Guest Services
* Greet and welcome guests with a friendly and professional demeanour.
* Perform check-in and check-out procedures efficiently, ensuring all guest preferences and special requests are noted and addressed.
* Provide information about hotel amenities, local attractions, and dining options.
* Handle guest inquiries, complaints, and special requests in a timely and effective manner, ensuring satisfaction.
* Enrol guests in the Hilton Honors program, explaining the benefits and helping them get the most value from their membership.
* To ensure all guest requests are met in a timely manner.
* To comply with security and key procedures.
* To constantly liaise with colleagues to ensure all guest requests are attended to.
* To take part in and promote any special promotions.
* To participate in the up-sell program throughout the hotel.
Front Desk Operations
* Manage reservations, cancellations, and modifications using hotel property management systems (PMS).
* Process payments accurately, including cash, credit card, and room charges.
* Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
Bar Service
* Serve drinks at the bar in accordance with licensing laws and hotel policies.
* Provide excellent customer service to guests at the bar, ensuring a friendly and welcoming atmosphere.
* Maintain cleanliness and organization of the bar area, restocking supplies as needed.
* Problem-Solving and Emergency Handling
* Address guest concerns and resolve issues to maintain a positive experience.
* Respond promptly to emergencies or safety concerns, following established protocols.
Other Responsibilities
* Complete tasks and duties as directed by the Line Manager to ensure efficient hotel operations.
* Uphold Hilton's service standards to deliver a consistent and high-quality guest experience.
* Follow all company policies, including those related to data security, cash handling, and confidentiality.
The above list is not exhaustive and may be added to in the future.
Job Types: Part-time, Permanent
Pay: €13.80 per hour
Benefits:
* Bike to work scheme
* Employee discount
Ability to commute/relocate:
* Arbour Hill, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (preferred)
Experience:
* hotel front office: 1 year (preferred)
Work authorisation:
* Ireland (required)
Work Location: In person