We are seeking a highly skilled Customer Solutions Architect to join our team. This individual will play a key role in advising customers on design, product enhancements, optimisation and implementation while making sound commercial judgments.
Key Responsibilities
* Lead the implementation team to deliver our product according to customer requirements, driving architectural decisions and best practices.
* Provide consultancy services to customers using our product.
* Manage customer solutions & system architecture.
* Translate business requirements into detailed technical architecture documents.
* Identify product enhancements required and inform product management of the business value.
Experience Required
* Candidate should have customer-facing experience in previous roles.
* Presentation skills at C-level.
* Multilocation delivery team experience with onsite and remote engagement.
* Minimum 3 years' experience in a similar role.
* E-Commerce (retail) industry experience or high transaction volume/mission critical cloud solutions (AWS, Azure, GCP).