Job Description and Benefits
Join us at Entegro to connect future generations! We are a distinguished leader in Telecommunications technology, with a proven track record of driving the advancement of gigabit networks.
As an integral part of our dynamic team, you'll be immersed in an environment driven by cutting‑edge technology and fuelled by constant innovation. Collaborating alongside your supportive colleagues, you'll have the opportunity to contribute your expertise to projects that shape the connectivity landscape of tomorrow.
We are looking for a dynamic and motivated RTTS Engineer (Remote Turnup and Test Service) who will report to a Senior Manager and will be directed by Project Management and RTTS Leads.
The RTTS engineer will be responsible for remotely turning up and testing Ciena 6500, RLS and ancillary equipment for customer deployments and migrations. This includes shelf commissioning and provisioning, establishing end‑to‑end continuity on routes, BER testing using internal test sets, and running scripts that will be evaluated for any system clean‑up items that need to be addressed.
Responsibilities
Perform advanced provisioning and troubleshooting activities, and software upgrades on newly installed equipment.
Work remotely with field technicians to ensure sites are turned up and tested.
Collaborate with field personnel (Ciena partner, other vendor or Data Centre employees) to troubleshoot issues preventing route turn‑up and test.
Run scripts to pull information needed for the Network Validation team to assess any system clean‑up items that need to be remotely corrected.
Assist field technicians, if necessary, to correct any system clean‑up items identified by the Network Validation process.
Remotely turn up a 1‑hour BERT and run final scripts.
Work closely with the Ciena Project Management team and provide them with technical advice as needed.
Resolve complex technical problems and escalate issues to the next level of support when necessary.
Administer deployment project documentation, including daily status reports, project closing documents, and engineering document updates.
Collect, validate, and submit network test records.
Requirements
Technical degree or bachelor’s degree in CS, EE, or relevant equivalent work experience.
Minimum 7+ years working with field deployment teams and service partners.
Familiarity with various North American customers, specifically in the realm of network deployment or Network Operations Center (NOC) support.
Previous network turn‑up and test support experience on Ciena products.
Ability to diagnose, troubleshoot, and debug complex system‑level issues.
Excellent organizational, interpersonal, and problem‑solving skills.
Team player who can work well in a collaborative environment that promotes sharing of knowledge and experiences.
Experience providing technical support, preferably through an equipment vendor.
Educational Requirements
Fundamental knowledge of various Ciena products with a strong technical aptitude and a desire to learn new products and technologies.
Advanced knowledge of one or more major Ciena product lines (Ciena 6500, RLS product knowledge is essential).
Strong understanding and experience troubleshooting photonic layer, including EDFA and Raman amplification.
Knowledge of routers and L2/L3 networking is preferred.
Experience with Site Manager and network troubleshooting tools (onboard OTDR, TDS scripts, etc.) is essential.
Ability to perform advanced provisioning, troubleshooting, and network software upgrades.
Experience directing other technicians during live traffic maintenance windows and providing mentoring and instruction to trainees and peers.
Capability to work independently from a remote location, without direct supervision, collaborating as part of a team to meet business objectives.
Excellent written and verbal communication skills.
Excellent customer service interaction skills.
Ability to work in a collaborative environment.
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