Join to apply for the Solutions Support Engineer role at Wiz.
Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.
Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 45% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.
Summary
As a Solutions Support Engineer, you will be part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.
What You'll Do
1. Provide technical customer support within the Wiz product.
2. Own, troubleshoot, and resolve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
3. Identify cases that require escalation (either technically or strategically).
4. Create, maintain, and coordinate incident management requests to product or engineering.
5. Design and implement solutions that scale the support offering through automation.
6. Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
What You'll Bring
1. Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or industry experience and certifications equivalent.
2. 5+ years of hands-on technical experience in customer support, technical support, system administration, or related roles.
3. At least 1+ year experience with Cloud technologies (Azure, AWS, GCP).
4. Experience in reading or debugging code in Java, Python, Shell, JavaScript, JSON.
5. Proficiency with command-line tools and Linux environments.
6. Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud security, monitoring, and storage.
7. Familiarity with security frameworks or tools.
8. Excellent organizational and project management skills.
9. Fast learner, curiosity, and love of technology.
Nice to Have
1. Experience with DevOps technologies.
2. Familiarity with REST APIs or GraphQL.
3. Knowledge of web technologies like HTTP, HTML, DNS.
4. Understanding of networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Load Balancing).
5. Understanding of relational databases.
Wiz is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics.
By submitting your application, you agree that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
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