About The Role
Cluster Support Manager
Department:SecurityLocation: Dublin
Reporting To: Operations Manager Salary: Will be discussed at interview
Summary:
Cluster Security Support Manager
Are you a dynamic, organised leader with a passion for security and a hands-on approach?
Bidvest Noonan invites you to explore a fantastic opportunity as Cluster Support Manager to support the operation and site teams.
Our Cluster Security Support Manager provides critical support to the Operations Team as well as our clients and internal departments to ensure that exceptional service levels are continually delivered.
The role is designed to support our Operations Team for a large multinational client, providing administrative and operational support as well as liaising with other departments and suppliers in order to provide the best service possible to clients.
This is a varied and fast paced role within a busy group of teams The right candidate will be expected to use their own initiative and be capable of thinking on their feet to resolve queries or issues.
Responsibilities:
Work closely with and support the Cluster Account Manager daily.
Develop and implement communication strategies to enhance safety, compliance and service quality.
Support the Cluster Account Manager in best practice people management by ensuring that all Bidvest Noonan HR policies and procedures are embedded within the contract.
Leading by example and ensuring that all activities are carried out in accordance with statutory, regulatory and company safety and quality standards
Delivering a high quality, customer focused service through strong leadership and assisting in the development of a customer driven culture
Plan and prioritise tasks effectively to ensure each task is completed efficiently
Point of contact for operation and site teams enquiries, to respond to and resolve customer requests.
Providing advice, guidance and training to site team for using systems in conjunction with the Training Account Manager
Oversee recruitment, onboarding and induction programmes
Ensuring that all employees are recruited, vetted and fully licensed in accordance with legislation and agreed client and Bidvest Noonan HR policies and procedures
Collaborate with teams to ensure high standards of reporting and compliance.
Adhering to Bidvest Noonan and client Standard Operating Procedures (SOPs) at all times
Provide a professional service in all internal and external communications.
Administration duties within the team – rostering, spreadsheets, presentations, letters etc
Invoicing queries support
Roster management and pay queries
Required Skills:
Excellent organisational skills with the ability to prioritise and manage multiple tasks simultaneously.
A valid PSA Licence
Previous experience in a similar role, deemed essential
Strong communication, customer support and interpersonal skills
Ability to lead teams and drive productivity
Ability to resolve issues or problems and work as part of a team or independently.
Excellent written and numeracy skills for preparing rosters, timesheets, and various reports.
The ability to prioritise and manage a dynamic workload.
Strong MS Office skills –Excel, Outlook and Word
Dependable and flexible.
Strong attention to detail with a high level of accuracy
Benefits:
On-site parking
Company Mobile phone and laptop (as required)
Exclusive company discounts for various goods and services
Core working hours
8.00 to *****, Monday to Friday (occasional weekends in line with business needs)
If you're ready to take on this challenging and rewarding role as a Cluster Security Support Manager and contribute to our commitment to excellence, we encourage you to apply.
Join Bidvest Noonan, where security meets leadership, and make a difference in the industry.
About Us
Bidvest Noonan is a team of 27,000 passionate and customer-focused people.
We work together to deliver exceptional service and value to customers across the UK and Ireland.
We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.
We always put people first.
Our people are exceptional and go the extra mile to deliver outstanding services.
We celebrate and recognise their successes at every opportunity.
At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.
Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected.
We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.