Reservations, Meetings & Events Manager
The Carlton Hotel Blanchardstown
is currently inviting applications for an experienced and motivated
Reservations, Meetings & Events Manager
to join our senior management team.
At The Carlton Hotel Blanchardstown, our passion is delivering consistently high standards of personal service while maximising revenue opportunities across all areas of the hotel. Reporting directly to the
Revenue Manager
, this role is responsible for the smooth, efficient, and profitable operation of the Reservations and Meetings & Events Department, ensuring that guest expectations are exceeded at every stage of their journey.
Key Responsibilities
The successful candidate will be responsible for the day-to-day management of the Reservations and M&E Department, including bedroom, group, conference, and event bookings. Key responsibilities include, but are not limited to:
* Ensuring the efficient and effective operation of the Reservations and Meetings & Events office
* Supervising and coordinating the activities of employees engaged in taking, recording, amending, and cancelling reservations
* Maximising room revenue, occupancy, RevPAR, and event revenue through yield management, pricing, forecasting, and revenue analysis
* Updating hotel availability and managing inventory in line with market demand, contracts, and competitive influences
* Managing group quotations, room blocks, and event proposals from enquiry through to confirmation
* Ensuring all client and guest enquiries are responded to promptly and professionally
* Gaining a full understanding of client requirements for meetings and events, including room setup, catering, and operational needs
* Creating tailored event proposals in line with client expectations and senior management approval
* Liaising closely with Front Office, Sales, Revenue, Marketing, and operational departments to ensure seamless service delivery
* Managing PMS data, online revenue tools, reservations backups, and departmental reporting
* Producing accurate forecasts, statistical reports, and financial records, including weekly forecasts
* Processing no-shows and ensuring accurate daily revenue capture
* Handling guest complaints and feedback in a professional and timely manner
People Management, Training & Standards
* Leading, motivating, and developing the Reservations and M&E team
* Ensuring hotel standards, SOPs, and brand guidelines are consistently achieved
* Conducting regular staff appraisals, training reviews, and induction programmes
* Assisting with recruitment, disciplinary, and grievance procedures in line with hotel policy
* Promoting high standards of personal presentation, hygiene, and professional conduct
* Maintaining excellent communication through daily briefings and regular departmental meetings
Health & Safety
* Ensuring full compliance with all health, safety, and fire procedures
* Reporting and documenting all accidents and incidents
* Maintaining a safe, tidy, and well-organised working environment
The Ideal Candidate
We are seeking a driven, hands-on professional with strong commercial awareness and a passion for service excellence. You will lead by example and thrive in a fast-paced hotel environment.
Essential Requirements:
* Minimum of two years' experience in a similar hotel Reservations or Revenue-focused management role
* Strong knowledge of yield management, forecasting, and revenue strategy
* Excellent leadership, organisational, and communication skills
* Proven ability to manage meetings, events, and group business
* High standards of professionalism and personal presentation
* Excellent written and spoken English
* A proactive, flexible, and solution-focused approach
In Return, We Offer
* A competitive salary package, commensurate with experience
* Fresh meals on duty
* Free car parking
* Ongoing training and management development opportunities
* The opportunity to be part of a dynamic and supportive senior management team
If you are passionate about hospitality, revenue performance, and delivering exceptional guest experiences, we would love to hear from you. The position offers an immediate start for the right candidate.
The Carlton Hotel Blanchardstown is an Equal Opportunities Employer.