Job Description
AWS Infrastructure Services seeks a Quality Assurance Cabling Manager to lead a data center quality team in the Global Network Delivery organization.
In this role you will lead a team of Cabling Quality Assurance Program Managers and Technicians, establish and maintain the highest quality standards for our data center network deployments, and ensure all design, build, scaling, and hardware installations meet AWS's rigorous quality guidelines. You will oversee quality control systems, partner with network design teams and vendors, manage quality metrics, drive continuous improvement, and serve as the primary subject matter expert for cabling and hardware installations.
Key Responsibilities
Lead and develop a diverse team of both technical and non‑technical Network Cabling Quality Assurance Program Managers and Technicians.
Establish and oversee comprehensive quality control systems, including inspection mechanisms, development of Standard Operating Procedures (SOPs), and performance measurements.
Partner with network design teams, construction managers, deployment personnel, and vendors to develop and enforce installation standards.
Manage end‑to‑end quality metrics, risk management, and preventative measures.
Drive continuous improvement through data‑driven process optimization and programmatic focus.
Facilitate the adoption of quality assurance checklists and develop programs focused on remediation strategies.
Serve as the primary quality assurance subject matter expert for cabling and hardware installations.
Position requires 25% travel within the region to AWS Data Centers for project reviews and onsite coordination.
Day in the Life
Your typical day will involve collaborating across multiple disciplines and time zones. You will review quality metrics from previous day’s inspections, address concerns with your team, conduct one‑on‑one meetings, participate in cross‑functional planning sessions, analyze trend data, drive root‑cause analysis, and identify improvement opportunities for our programs.
You will work directly with Cabling Quality Assurance team members, Design, Construction, Deployment managers, and vendors to refine structured cabling and installation standards. You will visit data centers to ensure compliance, facilitate partner team training, gather insights for continuous improvement, lead technical whiteboard sessions to resolve implementation challenges, and present quality metrics to senior leadership.
Basic Qualifications
Experience in people management and team development.
Experience in engineering work, managing large‑scale services.
Experience maintaining SLAs through proactive issue detection and reporting.
Experience operating a mission‑critical team or product.
High school diploma or equivalent.
Preferred Qualifications
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
Knowledge of the electrical and mechanical systems involved in critical data center operations, including feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.
Experience in a management position with five or more direct reports.
Experience working in data centers with an emphasis on building and equipment operation.
Familiarity with ISO9001, ISO11801, TIA568C, TIA942, and/or ANSI/BICSI 002-2014.
Equal Opportunity Employer
Amazon is an equal opportunity employer. We believe in employing a diverse workforce and make recruiting decisions based on experience and skills. Protecting privacy and the security of your data is a longstanding top priority. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use, and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Job ID: A10439670
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