Job Overview
This key role drives enterprise-wide ServiceNow initiatives, focusing on Agile delivery and cross-functional coordination to enhance IT service management and automation.
Main Responsibilities:
* Act as SCRUM Master for the ServiceNow team, running Agile ceremonies and ensuring best practices
* Manage the planning and delivery of ServiceNow projects across modules including ITSM, ITOM, SAM, SecOps, and BCM
* Work with platform owners, developers, and stakeholders to define scope and timelines
* Track progress using Jira, Azure DevOps, or similar tools
* Support M&A onboarding projects and manage external vendor coordination
* Ensure compliance with governance and change management standards
Candidate Requirements:
* 5+ years in IT project management, with at least 3 in an Agile/SCRUM Master role
* Experience delivering ServiceNow projects or working closely with ServiceNow teams
* Certified SCRUM Master (CSM), PMI-ACP, or equivalent
* Familiarity with ITIL, Agile methodologies, and enterprise IT environments
* Strong communication and stakeholder management skills
* Experience in a hybrid working model and ideally in a professional services or managed services setting
Benefits:
Achieve success in a dynamic environment that values collaboration, innovation, and growth.