Customer Operations Order Management Team Leader
Location: Hybrid, Dublin
We are looking for an experienced individual to play a key role in our financial operations team as Team Leader. We look after Bentley's 'order-to-cash' processing, contract setup, invoice adjustments and sales support for our Enterprise accounts. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing solutions and passionate about ensuring a positive customer experience. The role requires the candidate to be detail oriented with excellent communication, active listening, and time management skills.
Your Day to Day:
* Effectively able to handle and manage team.
* Monitor key performance indicators (KPIs) related to order processing efficiency, accuracy, and customer satisfaction.
* Conduct regular 1:1 reviews with team members, providing constructive feedback and identifying areas for improvement.
* Foster a positive and collaborative team culture that encourages communication, knowledge sharing, and a commitment to excellence.
* Coordinate workflow activities within the team ensuring all processes are documented and can be seamlessly executed.
* Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to your management team in a timely manner.
* Build and utilize tracking and status reports with a sharp focus on details to identify bottlenecks in the quote to invoice cycle and proactively work on solutions to overcome these.
* Proactively identify opportunities to improve the order process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency in the order cycle.
* Identify training needs within the team and communicate any process changes which will impact the team.
* Drive compliance with company policies, business rules and revenue recognition principles.
What you bring to the team:
* 3 years+ of related work experience in Quote to Cash, Order Management, Sales Operations or Contract Administration.
* Team Management Experience.
* University degree or relevant work experience
* Full professional proficiency in English language.
* Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions.
* Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met.
* Skilled at building strong working relationships with team members in varying departments and/or levels of management
* Ability to manage multiple projects simultaneously while meeting deadlines.
What We Offer:
* A great Team and culture – please see our Recruitment Video.
* An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
* Competitive Salary and benefits.
* The opportunity to work within a global and diversely international team.
* A supportive and collaborative environment.
* Colleague Recognition Awards.
About Bentley Systems:
Equal Opportunity Employer:
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.