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Description
A Client Partner serves as a strategic link between EIS and our customers, to strengthen and expand the relationships between the company and its clients, ensuring clients derive maximum value from the company's Products (Offerings and Services), resulting in enhanced customer satisfaction, retention, and growth. The Client Partner is accountable for KPIs based on:
* Annual Recurring Revenue (ARR) Growth.
* Gross Margins for Product and Service offerings.
* Customer Satisfaction and commitment to further invest in additional products and services.
Department: 101 Customer Success
Location: Remote, Ireland
Key Responsibilities
* Build and maintain strong, executive-level, long-lasting client relationships.
* Understand the client’s business objectives and challenges.
* Serve as the primary point of contact for the client’s Executives, acting as a liaison between the customer and EIS’s internal management.
* Maintain strong relationships with the client’s System Integration and Advisory partners.
* Be accountable for the revenue and financial performance forecast for the expanding portfolio.
* Advise clients on mechanisms to optimize EIS Products and Services.
* Identify and pursue opportunities to upsell and cross-sell within existing accounts.
* Collaborate across EIS to identify and target business opportunities within the client’s organization.
* Own the price/offer, contract definition, and negotiations for EIS Products and Solutions. Communicate the engagement approach to the customer.
* Ensure all active engagements have executed contractual agreements.
Skills, Knowledge & Expertise
* 10+ years of experience in account management, customer success, or a similar client-facing role, preferably in the SaaS industry.
* Strong communication and interpersonal skills with an aptitude for building strong client relationships.
* Proven ability to manage multiple client accounts simultaneously, with attention to detail.
* Problem-solving skills, based on complex business processes, applying a consultative approach to understanding client needs and delivering solutions.
* Maintain focus and customer engagement regarding industry and market trends.
* Understanding of SaaS metrics and KPIs related to customer success and churn.
* Familiarity with SaaS platforms and tools, including CRM and customer success software.
* Ability to influence in a multicultural environment, multi-party program performance, and strategic planning, while applying a company orientation and providing thought leadership.
Job Benefits
* Work with top talent and great colleagues who are industry and technology experts. Operate in a Scaled Agile environment with diverse, multicultural, and cross-functional teams.
* We are a global and modern software product company building a world-class InsurTech Product powered by leading-edge technologies (microservices, reactive, cloud, continuous delivery).
* Ownership opportunities for employees, including decision-making impact and stock options.
* Development programs and global mobility opportunities in a remote and global culture.
* Health insurance, mobile device with conversation limit, home office utility compensation.
* Work with the newest Apple Macbooks.
*Note: We will proceed only with applications that have valid working permits for the stated location.
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