What You'll Do
As a Customer Support Technician, you work hands-on in a cleanroom environment to build and test multimillion-dollar display and wafer fabrication equipment.
You support installation, preventive maintenance, and remedial maintenance, provide customer and tradesperson instruction, troubleshoot systems, and ensure complete customer satisfaction.
Role Responsibilities
Assist in planning the daily work schedule within the assigned territory to ensure completion of installation, preventive maintenance, and/or remedial maintenance.
Use escalation policies to keep management informed of downtime.
Verify and approve operational quality of system equipment.
Perform quality checks daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames; also perform wet cleans if required.
Instruct customers and trades personnel in the installation, operation, and maintenance of systems.
Troubleshoot and correct process variations on systems, sometimes with assistance from senior engineers.
Assume responsibility for complete customer satisfaction.
Assist in planning, communicating, and coordinating support plans with customer management.
Perform start-up, warranty, paid service, and service contract activities.
Perform TIER 0, I & II start-ups within established time frames.
Use training and experience to identify some process-related system problems.
Develop and implement plans to increase productivity.
Track equipment performance, install cycle times, and plan uptime improvement.
Plan and execute support activities on a wide range of Applied Materials' systems.
Minimum Qualifications
An associate degree and field experience or technical certification.
1–2 years of related work experience in customer/field support.
A willingness to learn how to read and interpret electrical and mechanical schematics.
Clear and effective written/verbal communication skills, with an emphasis on documenting details.
Proficiency in the Microsoft Office suite (Excel, Word, PowerPoint).
Basic mechanical aptitude and knowledge in pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
Knowledge of hand tools and proper usage, including a digital multimeter.
Physical Requirements
This position is physically demanding, often requiring standing, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting, and using hand and power tools.
It may also involve operating heavy machinery, including forklifts, and working in a cleanroom environment where appropriate protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.
Location & Compensation
Location: Leixlip, Co.
Kildare, Ireland.
Salary range: €36,****** – €50,******.
Full time.
10% travel.
Relocation ineligible.
Equal Opportunity Statement
Applied Materials is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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