Job Description:
Our client in the managed services sector is seeking a Service Desk Analyst to provide first-line technical support to users across a growing organisation. This is a permanent role based in Dublin City Centre with hybrid working (3 days on site, 2 days from home).
Job Responsibilities:
* Act as the first point of contact for IT support queries.
* Diagnose and resolve technical issues related to hardware, software, and networks.
* Escalate complex issues to second/third-line teams when necessary.
* Maintain accurate incident and request logs.
* Provide excellent customer service and communication throughout.
Experience Required:
* Previous experience in a 1st/2nd line IT support role.
* Strong knowledge of Microsoft 365, Active Directory, and Windows environments.
* Good understanding of networking fundamentals.
* Excellent communication and customer service skills.
Desirable Skills:
* Experience with ITIL practices.
* Exposure to MacOS support.
* Knowledge of remote support tools and ticketing systems.
Educational Requirements:
* IT-related degree or equivalent industry certification (CompTIA, Microsoft, etc.).
Working Hours & Benefits:
* Permanent role with competitive salary.
* Pension, healthcare, and bonus scheme.
* Training and career progression opportunities.
HOW TO APPLY:
If you are interested in this role, please apply with your updated CV.
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