Description
Our team is comprised of talented individuals passionate about AIML and ensuring Apple services excel. As part of the Data Operations team, you'll play a central role in enhancing the user experience. We operate in a fast-paced, dynamic, technology-focused environment. As an Annotation Analyst, you'll annotate data, including audio and visual, and evaluate data from customers who have opted into the grading program. Using your language and cultural knowledge, along with analytical skills, you'll assess responses against guidelines. Flexibility and task prioritization are essential. We focus on the user experience, creatively considering how customers use our products to inform improvements. We believe diverse backgrounds, perspectives, and passions drive innovation. Training will be provided to help you understand, support, and improve the customer experience. This role requires working Monday to Friday, with hours starting between 7am-9am and ending between 4pm-6pm local time, with scheduling flexibility based on business needs. The position offers competitive pay, benefits, eligibility for stock plans, time off, and employee discounts.
Minimum Qualifications
* Danish reading, writing, and comprehension skills supporting the language-specific market
* Fluency in English reading, writing, and comprehension skills for collaboration with international teams
* Excellent active listening skills with the ability to understand verbal nuances
* Understanding of the local region and cultural variations
* Demonstrates integrity and prioritizes customer privacy
Preferred Qualifications
* Attention to detail and critical thinking in evaluating language usage and dialect
* Strong organizational skills and attention to detail
* Ability to independently navigate systems and tools
* Experience in content review or similar environments; prior testing experience is a plus
* Flexibility and adaptability to changing workflows and responsibilities
* Ability to work independently, make timely decisions, and take appropriate actions
* Experience as an end user of Siri, similar AI assistants, or other AI technologies
* Proven ability to meet or exceed targets within tight deadlines
* Skill in identifying business process improvements for increased efficiency
* Capacity to maintain focus and high performance under large volumes of tasks
* Willingness to work with sensitive or offensive data
* Thrives in repetitive tasks and ambiguous scenarios
* Bachelor’s degree or equivalent experience
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