The Office Administrator is responsible for the smooth running of Mo Chara's back-office operations. This role supports the management team by handling administration, payroll support, staff rotas, invoicing, customer communications, reporting and general organisation. The ideal candidate is highly organised, trustworthy, confident with systems, and able to work independently in a busy hospitality environment.Working Hours & Pay3 days per weekMonday and Friday are essential working daysOne additional day per week (to be agreed)Rate of pay: €15.50 per hourFlexibility required depending on deadlines and weekly workloadKey Responsibilities1. Staff Rotas & Wage AdministrationManage weekly staff rotas in line with business needs and wage budgetCommunicate rota changes clearly to staff and managementTrack staff hours worked vs rostered hoursHighlight overspend risks early and support wage control targetsRecord staff availability, holidays and time-off requestsMaintain accurate staff records and shift details2. Payroll & HR SupportPrepare weekly payroll information for processing (hours, rates, tips etc.)Ensure payroll is accurate, approved and completed on timeTrack sick days, holidays, and staff entitlements where requiredAssist with general HR admin and support staff documentationHandle all employee information with confidentiality and professionalism3. Onboarding New EmployeesSupport the onboarding of all new staff from job offer to first shiftCollect and organise employee paperwork and required details (tax details, bank info, emergency contacts etc.)Set up new employees in relevant systems (rota, payroll, till access where required)Prepare starter packs including uniform requirements, training notes and key policiesCoordinate start dates and training shifts with managementKeep staff files up to date and stored correctly and confidentiallyAct as a point of contact for new staff queries during their first weeks4. Invoicing, Accounts & Supplier AdminProcess supplier invoices and ensure they match deliveries and agreed pricingFile invoices and receipts correctly (digital and physical)Track outstanding invoices and payment datesFollow up on invoice queries, discrepancies and credit notes with suppliersSupport end-of-week and month-end admin for accounts and reporting5. Shopify & Online Sales AdminManage Shopify admin tasks including ticket sales, vouchers, merch and online ordersProcess orders, coordinate fulfilment and organise collections/delivery where neededRespond to customer queries and resolve issues in a professional mannerTrack refunds, replacements and any customer issues through to completionMaintain stock levels online and flag low stock to management6. Customer Emails & CommunicationsReply to customer emails regarding bookings, events, tickets, vouchers and general enquiriesAssist with private booking enquiries and pass details to management where requiredMaintain a friendly, professional and organised standard of customer serviceSupport mailing list admin and newsletter tasks when required7. Till Systems, Cash, Change & Weekly ReportingSupport administration tasks for TouchOffice Web+ till systemAssist with menu pricing updates and item setup where requiredPrint and organise weekly till reports (sales summaries, breakdowns etc.)Monitor and maintain change floats and cash requirementsSupport banking and weekly cash procedures where requiredReport discrepancies or issues quickly and accurately to management8. P&L Support / Weekly Business ReportingAssist management with gathering weekly figures for profitability reportingSupport cost tracking across wages, supplier spend and overheadsMaintain spreadsheets and admin systems for reporting and planningHelp ensure the business remains organised and efficient behind the scenes9. General Office ManagementKeep office systems organised, accurate and easy to accessMaintain admin supplies (paper, ink, stationery etc.)Ensure filing is up to date and tasks are completed on scheduleSupport managers and owners with day-to-day admin requirementsBe proactive in improving processes and keeping Mo Chara running smoothlySkills & Experience RequiredPrevious administration experience preferred (hospitality admin is an advantage)Strong organisational skills and attention to detailComfortable working with invoices, payroll info and spreadsheetsExcellent communication skills (especially email and phone)Ability to multitask, prioritise deadlines and work independentlyShopify experience is an advantage (training can be provided)Experience using POS/till systems is beneficialPersonal AttributesReliable, punctual and trustworthyProfessional, discreet and confident handling sensitive informationCalm under pressure and adaptable to a busy environmentStrong work ethic with a solutions-focused attitudeFriendly and approachable when dealing with staff, suppliers and customersJob Type: Part-timePay: €15.00-€15.50 per hourExpected hours: 24 per weekWork Location: In person