Job Description:
Servicing & Collection of Past Due Accounts
We are seeking a skilled Customer Account Servicer to join our team. As a key member, you will be responsible for servicing and collecting past due loan and maintenance fee accounts assigned to you.
The successful candidate will execute loan and maintenance fee calls to owners worldwide, requesting payment and aiming to reduce and control delinquency of past due accounts to the average rate.
Your key responsibilities will include:
* Completing all required collection activities for timely completion
* Liaising with internal departments on owner-related loans and maintenance fee issues
* Providing regular updates on overdue loan and maintenance fee accounts
You will also communicate with owners by telephone, email, fax, and post when account becomes past due, requesting payment, and follow up on all promises received and accounts that have not been reached on initial call.
Diskuss with owners possible resolutions to bring their account back into good standing and advice owners of consequences of non-payment.
Review specific account situations and support and advise owners on all related issues, such as late fees, historical payments, past and future usage, methods of payment, and payment plans.
Liaise with internal and external departments regarding servicing and collections.
Ensure follow-up on all account issues and ensure that records are kept accurate and up-to-date in relevant systems.
Key Skills and Qualifications:
* Fluency in English and German is required
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong organizational and time management skills
Benefits:
* A competitive salary package
* A dynamic and supportive work environment
* Opportunities for professional growth and development
Others:
* Maintain an attitude and commitment to provide excellent service to all customers and associates
* Respond sensitively to the needs and feelings of others, regardless of status or position