Background Information Systems Department The Information Systems (IS) Department delivers Information and Communications Technology (ICT) to Dublin City Council, providing services under four key areas; Strategy, Project Management, Application Support, Technical Management and Cyber Security.The IS Department provides services under a corporate ICT strategy and strong business ownership. Industry leading applications and hardware are used to support this strategy including major elements of Oracle e-business suite. Clustered enterprise level servers are used with high performance Storage Area Network (SAN) technology to provide resilient solutions. Management of external service providers and project resources is a key element of the IS Department activities. Services are provided under Service Level Agreements agreed with the client Departments using the international Information Technology Infrastructure Library (ITIL) standards. ICT Projects are managed under international best practices and agreed corporate structures.The IS department is expanding its Cyber Security Operations and a number of roles will be required in this area.Service & Digital Transformation (Corporate Services and Transformation Department) The Service & Digital Transformation Team plays a central role in delivering Dublin City Council's Digital Transformation Strategy 2025–2030, supporting the organisation in the design and delivery of modern, accessible and customer-focused services. The team develops and implements digital platforms and solutions that enhance service delivery, streamline processes and improve experiences for citizens, businesses and internal users.Located within the Corporate Services and Transformation Department, the team has responsibility for delivering key elements of the Council's digital transformation programme and managing its associated portfolio of projects. Working closely with the Transformation Unit, the Corporate Data and Analytics Unit, the Smart Cities Programme and service owners, the team supports the accelerated implementation of digital services and the adoption of new and emerging technologies across the organisation.The RoleReporting to the Systems Officer, or such person as may be designated from time to time, the Assistant Systems Officer will work as part of a multidisciplinary team within either the IS Department or Service & Digital Transformation assisting with the implementation of work programmes to achieve goals, targets and standards set out in Corporate, Departmental and Team Plans.The ideal candidate shallbe experienced in working in an ITIL based service delivery structure;be self-motivated with an ability to work on own initiative within a team structure;be able to demonstrate a good understanding of a range of ICT functions;be capable of communicating with a range of internal business staff who cover a wide variety of functions and skills;be capable of providing ICT services to a wide variety of ICT functions;work in a structured project methodology in a range of roles supporting the project implementations;be prepared to work with leading technical and application environments supporting critical business functions;have a good understanding of secure developmental lifecycles.Qualifications Character:Each candidate shall be of good character.Health:Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.Education, Experience, etc.:Each candidate must, on the latest date for receipt of completed application forms: -(a) (i) hold a recognised degree (level 8 in the National Framework of Qualifications), or equivalent professional qualification in an IT-related discipline;OR(ii) have a minimum of two years relevant experience in an IT environment;(b) possess a high standard of training and experience;(c) have an awareness of Health & Safety Legislation and Regulations and their application in the workplace.Duties The duties of the post include, but are not limited to, the following: -Information Systems Department roletechnical infrastructure support and maintenance including data centre management of virtualised storage servers and desktops;desktop, mobile, server and network support;application support and maintenance;working in data analytics area including BI and GIS;support of Office 365 and Microsoft Azure;working in ICT Security and Compliance;training and supervision of staff;supporting the ICT function in client departments;providing support for project implementation;security compliance including identification of security risks, threats and vulnerabilities;cyber security operations including incident response, patching and provision of security updates;working with security protection, detection and response systems;to carry out such other duties as may be assigned from time to time.Service & Digital Transformation role working with low-code digital platforms;building and testing online applications, workflows and dashboards for internal and citizen/business solutions;piloting digital solutions;system integrations;supporting online applications and websites, including accessibility and compliance;providing support for project implementation;working in collaboration with the Transformation Unit, Corporate Data and Analytics team;to carry out such other duties as may be assigned from time to time.The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to, an appropriate Officer or such designated Officer as may be assigned from time to time by the City Council.