Title Field Service Engineer
Location Dublin, Ireland
Base Salary €50,000 -80,000 / year (Negotiable)
Language Fluency in English is a must. Fluency in Japanese would be an advantage.
Job profile One of the global semiconductor companies is looking for Field Service Engineer based in Ireland.
Main responsibilities
Receive service calls from customers; determining customer needs, problems and responding accordingly.
Provide over‑the‑phone consultation and advice to customers; including emergency situations, as well as schedule and repair Company products at customer site.
Perform preventative maintenance on Company products.
Establish and manage a local maintenance service structure.
Inspect and evaluate customer usage of Company products.
Provide training to customers in usage and maintenance of Company products.
Provide application support on Company products to customer.
Liaison between customer and Applications Programmer for customer requests involving a change in applications.
Research market needs and customer applications of Company products.
Submit application report to management in a timely manner.
Support sales activities, whilst establishing and maintaining a good relationship with customers.
Participate in sales meetings as required.
Submit various reports: such as service reports, weekly report, and expense report to management in a timely manner.
Receive follow‑up and additional training on Company products in Japan.
Responsible for maintaining company parts and tools.
Minimize downtime of systems.
Qualification
BS in Electrical/Mechanical/Mechatronic Engineering
Experience with installation, maintenance, and sustaining of semiconductor capital equipment
Technical troubleshooting experience
Semiconductor FSE experience preferred
Flexible with work hours (shift work 12-hour days (7 AM - 7 PM, 4 days on and 3 days off) / Mon-Fri patterns)
Flexibility for evenings, weekends, on-call
Flexibility for overseas travel for training and tool support
Driving License
Japanese/English bilingual a plus
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