Overview
As a Customer Service Executive, you will be working as a part of a team, responsible for engaging with retail and hospital pharmacies via the telephone, e-mail, fax and online system and providing a first class level of service at all times.
Responsibilities
* Engage with customers to handle all product enquiries in a timely and effective manner; generate, update and administer orders.
* Communicate with the warehouse to ensure a seamless flow of vital order information and keep customers updated on any delays or issues.
* Liaise with customers and other departments to ensure trends and customer feedback are communicated accurately throughout the business.
* Identify any customer issues and resolve them promptly to ensure maximum customer satisfaction.
Qualifications & experience
To be considered for this role, you must have:
* At least 5 years previous customer care administration experience
* A good level of computer literacy, especially using MS Office applications
* Excellent communication and interpersonal skills, coupled with a customer-focused and positive nature.
* Self-motivated and driven, you must have superb problem-solving abilities, a team player mentality and a polite and professional telephone manner.
* Previous experience of using Sage MMS would be beneficial to your application, as would experience of working in the pharmaceuticals sector.
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