Posted: 5h ago
The role
About The Role
Xtremepush is a multi-channel engagement solution powered by a built-in, real-time customer data platform. With over 200 clients using the platform, we are a leading provider of customer engagement solutions. We are seeking a highly hands-on and accountable Customer Solutions Engineer (Technical Account Manager) who will sit within the Technology organisation and work directly with our largest enterprise clients to ensure high-quality technical delivery across the Xtremepush platform.
Reporting to the Technology Leadership team, you will become a subject- matter expert in the platform and act as a trusted technical advisor to both clients and internal teams. You will own the technical success of your assigned clients end-to-end, supporting onboarding, integrations, and complex technical challenges throughout the client lifecycle. This hybrid role requires office attendance in our Dublin office (2 days a week).
Key Responsibilities
Client Technical Engagement & Ownership
Work with existing and new clients to understand their technical requirements, documenting these in the form of a technical discovery document that will guide the integration process.
Own the technical outcome for the client end-to-end, ensuring technical work delivered by Support, Engineering, or Platform teams meet the required standards.
Assist Account Managers by supporting existing clients with technical challenges beyond those that can be handled by support.
Use your technical expertise and knowledge of the Xtremepush platform to help clients maximise their effectiveness.
Confidently engage directly with senior technical and operational stakeholders on the client side.
Hands-on Technical Capability
Investigate issues, validate behaviour, review data, test configurations, and propose solutions without immediate delegation.
Resolve straightforward technical issues directly and involve specialists only when depth or risk requires it.
Support the strategic services team in delivering client briefs from a technical perspective.
Work closely with the customer data team to ensure effective operation of Xtremepush’s intelligence ecosystem.
Platform Expertise & Direction
Develop a broad but shallow knowledge across the platform, integrations, data flows, infrastructure, and operations.
Develop a deep understanding of the Xtremepush platform to deliver on the client technical support and technical services aspects of the role.
Assume the position of a knowledgeable technical user of the Xtremepush platform that directly interacts with clients to help shape new features.
Client Relationship Management
Build and maintain strong, long-lasting client relationships that help meet Xtremepush’s business-wide KPIs.
Ensure that all technical services offered to clients are of an exceptional standard and deliver tangible ROI.
Cross-functional Collaboration
Work closely with Technology leadership, Engineering, Product, Sales, Account Management, and Strategic Services to deliver cohesive client solutions.
Coordinate technical resources as required, remaining directly accountable for execution and outcomes.
Contribute hands-on where appropriate and lead specialist teams when challenges become complex.
Your Experience and Qualifications
Experience working with enterprise clients in a consultancy role.
Proven technical support and/or technical account management experience, preferably for SaaS platforms.
Strong understanding of web fundamentals (HTML, JavaScript, CSS, HTTP).
Good knowledge of RESTful APIs.
Strong interest or previous experience with AWS.
Strong and demonstrable SQL skills.
Excellent analytical and problem-solving skills.
Strong communication and presentation abilities, engaging technical and operational client stakeholders.
Detail-oriented and organised, capable of organising cross-functional projects.
Experience engaging senior technical and operational stakeholders in enterprise client environments.
Location
Dublin, Ireland. This is a hybrid role, requiring office attendance (2 days a week).
About Us
Headquartered in Ireland with offices in the UK and US, Xtremepush is an omnichannel customer engagement platform powered by a built-in CDP. We enable high-velocity companies to build, grow, and retain strong customer relationships through personalised, relevant, and timely communication. With a true single customer view at its core, Xtremepush provides actionable customer intelligence that drives engagement, conversion, and revenue across all channels, while putting customer retention first.
At Xtremepush, we believe that diversity adds incredible value to our teams, our products, and our culture. We celebrate, support, and thrive on difference for the benefit of our employees, our products and our community. As an equal-opportunity employer, we stay true to our mission by ensuring that our place can be anyone’s place regardless of race, religion, gender, sexual orientation, national origin, disability or age.
#J-18808-Ljbffr
