Field Service Engineer - Ireland
BD Medication Management Solutions is looking for a Field Service Engineer to support its infusion and medication dispensing systems across Ireland and the United Kingdom.
About The Role
The successful candidate will join a team supporting BD Pyxis infusion and medication dispensing systems throughout Ireland and the U.K. The role requires flexibility to travel to the U.K. with overnight stays for up to a week at a time. The position demands both technical expertise and a customer‑focused approach to ensure the reliable performance of critical medical systems.
Responsibilities
Perform on‑site or remote technical support & training, including installation, corrective and planned maintenance in accordance with customer service level agreements.
Provide exemplary customer service, escalating technical and customer satisfaction concerns and retaining ownership of resolution.
Build strong relationships that support and drive commercial growth, operational efficiencies, while maintaining high levels of customer satisfaction.
Maintain accurate documentation, reporting and data entry in our customer service management systems, compliant with KPIs and Medical Device Regulation.
Manage day‑to‑day personal planning, ensuring efficient use of time and maintaining an efficient car stock inventory.
Strictly respect and comply with Departmental Processes, BD Quality Systems and Health and Safety regulations as required by BD, customers and distributor agreements.
Qualifications
ONC/HNC (Level 5) in an Electronic Engineering discipline or demonstrable work experience within a technical field service industry.
Strong IT background and experience, knowledge of Windows operating systems, networking technologies, troubleshooting and configuration. (CompTIA Network+ certification desirable).
Customer‑focused with a proven track record of providing high‑quality service and repair in a high volume and pressure environment.
Strong interpersonal and professional skills with the ability to articulate, promote and sell service products and value propositions.
Hold a clean driving license.
Salary & Benefits
€45,000 - €50,000 + Bonus + Company car.
Equal Opportunity Employer
BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic union status, familial status, sexual orientation, gender identity or expression, genetic, disability, military eligibility or veteran status and other legally protected characteristics.
Application
Click Apply if this sounds like you!
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