Jobs
My ads
My job alerts
Sign in
Find a job Employers
Find

Receptionist

Ballina
Great National Hotel Ballina
Receptionist
€40,000 - €60,000 a year
Posted: 5 October
Offer description

Overview

JOB TITLE: PARTTIME RECEPTIONIST
DEPARTMENT: FRONT OFFICE
RESPONSIBLE TO: FRONT OFFICE MANAGER & DEPUTY GENERAL MANAGER
LOCATION: GREAT NATIONAL HOTEL BALLINA DUBLIN ROAD BALLINA

Join to apply for the RECEPTIONIST role at Great National Hotel Ballina. 4 days ago Be among the first 25 applicants.

Purpose of role: Consistent delivery of the highest standards of service. To promote a professional and positive image of the hotel and its operation to all hotel guests and patrons. To contribute to the hotels successful operation.


Responsibilities

* Ensure a safe and secure environment for customers, staff and visitors at all times.
* Present a positive personal image to customers and explain products and services at appropriate times.
* Follow set procedures as outlined in SOPs and the Great National Hotel standard.
* Answer the telephone within five rings in a polite and helpful manner using the SOP telephone greeting.
* Handle all incoming and outgoing calls professionally.
* Process reservation enquiries in a professional manner and use them as sales opportunities.
* Prepare for arrival of customers with advance bookings and complete check-in procedures correctly.
* Deal with customers without advance bookings on arrival in line with departmental procedures.
* Promote products to customers and seek to increase the customer base.
* Exchange cash and travellers cheques according to hotel and company cash handling procedures; adhere to policy in SOP.
* Maintain customer accounts and process payments according to hotel and company standards.
* Enter and retrieve data in the computer system accurately and print when necessary.
* Establish and maintain effective working relationships with colleagues and managers.
* Arrange and prepare meetings as necessary.
* Maintain cleaning programme in operation.
* Secure and record lost and found property following correct procedures.
* Note and report maintenance needs to supervisor or manager.
* Ensure front office operations run efficiently and effectively; implement systems for performance where necessary.
* Monitor front office cash transactions, float and till procedures in line with Company policy.
* Adhere to security and key control procedures in line with company policy.
* Ensure all reservations and administrative duties are carried out efficiently.
* Operate back office to monitor guest mail, faxes and personal belongings, equipment maintenance and prevent abuse of hotel facilities.
* Respond to guest queries in person or by telephone promptly and professionally in line with policy.
* Communicate with Accommodation Manager/Supervisor regarding room status, VIPs and allocations.
* Maintain high standard of personal hygiene and uniform policy, including wearing name badge.
* Be familiar with all policies in the staff handbook and adhere to Sign in & Sign Out procedures daily.
* Report and assist with maintenance issues efficiently; participate in training and meetings as requested.
* Assist in achieving high standards during hotel inspections by AA, RAC, Excellence in Tourism and other bodies.
* Respect guest confidentiality at all times.
* Promote the use of 'Optimus' within the hotel.
* Report for duty clean and tidy, wearing the correct uniform with name badge; maintain high personal hygiene.
* Primary goal: Customer Care and maintain cleaning programme in operation.
* Promote knowledge of hotel facilities and opening/closing times; promote facilities at every opportunity.
* Eating and drinking restricted to staff canteen; participate in all scheduled training.
* Participate in daily '15 minute' standards training; familiarize with Personnel policies in the Staff Handbook and abide by them.
* Familiarize with departmental SOP available from Department Manager; maintain departmental standards.
* Ensure start up documents and legal requirements are given to HR prior to commencement (where applicable).
* Attend and support hotel and departmental meetings and participate in job chats and appraisals.
* Familiar with complaints procedure; handle complaints courteously and report to Duty Manager if necessary.
* Safe and compliant operations in Health & Safety including participating in drills and training; be an active member of the Health & Safety Committee.
* Inform Management immediately of any accidents or incidents on hotel premises.
* Be flexible and cooperative; assist with duties across hotel as directed by Management.


Benefits

* Weekly Pay
* Company funded educational programmes
* Internal career growth, progression & promotion with GN Group nationwide
* Advanced online training through Elearning
* Access to GN Employee Assistance & Digital Wellbeing Program
* Access to Mental Health First Aiders on site
* Recruitment bonus through GN Refer a Friend scheme
* Employee Recognition Programme including Employee of the Quarter and other awards
* Employee Social Events
* Industry leading complimentary meals on duty and barista style coffee
* 20% Employee discount on bar & restaurant food
* Favourable Friends and Family discounted best available rates
* Bike to work scheme
* Xmas savings club
* On site parking
* Uniform provided


Job details

* Seniority level: Not Applicable
* Employment type: Part-time
* Job function: Administrative
* Industries: Hospitality
#J-18808-Ljbffr

Apply
Create an E-mail Alert
Job alert activated
Saved
Save
Similar job
Part time salon coordinator/ receptionist
Castlebar
Peter Mark
Receptionist
€20,000 - €25,000 a year
Similar job
Receptionist - diamond coast
Inishcrone
Diamond Coast Hotel
Receptionist
€25,000 - €35,000 a year
Similar job
Receptionist/administrator
Castlebar
Swinford Motors Group
Receptionist
€20,000 - €40,000 a year
Similar jobs
Hospitality jobs in Ballina
jobs Ballina
jobs County Mayo
jobs Connaught
Home > Jobs > Hospitality jobs > Receptionist jobs > Receptionist jobs in Ballina > RECEPTIONIST

About Jobijoba

  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create an E-mail Alert
Job alert activated
Saved
Save