Customer Care Team LeaderLocation: LimerickAbout Our ClientOur client is a leading communications and connectivity provider in Ireland, delivering essential services to consumers and businesses nationwide. Operating across consumer, business, and broadcast divisions, the organisation is recognised for its market-leading connectivity solutions, customer experience focus, and ongoing investment in innovation and people. The business is part of a large international group with a strong presence across Europe.About the RoleReporting to the Operations Manager, the Customer Care Team Leader is a highly visible leadership role within the customer care function. The successful candidate will be responsible for leading a Customer Services Support Team of approximately 15 direct reports, with full accountability for end-to-end team performance.This role requires a strong people manager with solid operational, product, and support process knowledge. The Team Leader will work closely with internal stakeholders across multiple lines of business, driving a positive can-do culture while ensuring service excellence, quality, and performance standards are consistently met.Key ResponsibilitiesEffectively lead, coach, and develop a customer services team to achieve high performanceDrive and motivate the team to deliver an excellent customer experienceSet, monitor, and review individual and team KPIs through formal and informal feedback mechanismsTake ownership of customer issues, ensuring timely escalation, resolution, and closureProactively identify service issues and improvement opportunities, escalating recommendations where appropriateDevelop value-added customer care within the teamDrive commercial awareness and support relevant commercial offerings within the teamAssess ongoing training needs and deliver coaching and development initiatives accordinglyAct as a point of reference and provide technical and process guidance to team membersMaintain up-to-date knowledge of products, procedures, and operational updatesSupport management and cross-functional teams in line with business requirementsSkills & ExperienceExperience working in a fast-paced customer service or contact centre environmentIdeally a minimum of 1 years experience in a people management or team leadership roleProven ability to lead, motivate, and coach teams to achieve consistent performanceStrong interpersonal skills with the ability to build positive and effective working relationshipsThe Ideal CandidateA natural leader with strong problem-solving skills and sound judgementAble to communicate clearly and effectively across teams and stakeholdersComfortable working under pressure in a fast-moving environment and embracing changeHighly organised with excellent time management and attention to detailQuality-driven, with a genuine commitment to delivering excellent customer outcomesSelf-motivated, resourceful, and proactive in identifying improvement opportunitiesJob Type: Full-timeAbility to commute/relocate:Limerick, County Limerick: reliably commute or plan to relocate before starting work (required)Work authorisation:Ireland (required)Work Location: In person