Title: Administrative and Support Officer, VWCU
Responsible To: Administration Coordinator
Location: Witness Service, Bishop Street, Foyle, BT48 6 PR
Hours of Work: 35 Hours per week Monday to Friday
Duration: Permanent
Salary: £22,932 FTE per annum
Essential Criteria:
Qualifications and Experience:
• 5 GCSE's /O' levels / Equivalent including English and Maths grade C or above with a minimum of one years' experience in the provision of an effective administration service in an office environment
Or
Five years' experience in the provision of an effective administration service in an office environment
Skills and Experience
Proven organisational skills in an office environment
Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.
Experience of both internal and external stakeholder engagement
Experience of dealing with confidential information - both verbal and written
Experience of dealing sensitively with people in emotive situations
Proven record of valuing accuracy and attention to detail within your work
The post holder must be proficient in the use of Microsoft Office packages
Experience of inputting data into an organisational case management system and applications
Desirable Criteria:
In addition to the above essential criteria, the following additional desirable criteria may be used to shortlist applicants:
Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous
Experience of addressing issues arising from working with the general public
Experience of operation in a Volunteering organisation would be advantageous
Knowledge of Northern Ireland Criminal Justice sector would be advantageous
We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.
Additional requirements:
The post holder will be required to demonstrate the ability to meet the mobility requirements of the post.
Victim Support NI is aware that some persons with disabilities may not be able to hold a driving license. If this is the case, please demonstrate how you can fulfil the mobility requirements for the post for which you are applying.