Job Overview:
The Chief Retail Operations Director is responsible for overseeing all aspects of retail store operations, ensuring seamless delivery of excellent customer service and sales performance.
Key Responsibilities:
* Develop and execute visual merchandising strategies to create an engaging shopping environment
* Train and develop retail associates in product knowledge, sales skills, and customer service abilities
* Lead by example by providing exceptional customer service and cultivating positive relationships with customers
* Analyze sales reports and develop strategies to achieve sales targets and maximize profitability
* Ensure compliance with company policies and procedures
* Manage scheduling and staffing to ensure adequate coverage during peak business hours
Requirements:
* 3+ years of experience leading a team of 20+
* Proven track record of achieving sales targets and delivering excellent customer service
* Strong leadership skills with the ability to motivate and develop a team
* Excellent communication and interpersonal skills
* Detail-oriented with a keen eye for visual merchandising