The Manager, Clinical Supply Operations is a key member of the team, responsible for leading clinical supply activities that support the development and operation of clinical supply logistics processes.
Partnering with cross-functional teams and external vendors, you will provide operational oversight, identify and implement improvements, and drive continuous optimization using data-driven insights.
A Typical Day Coordinate Clinical Logistics Vendors in the execution of distribution; supervise performance, drive improvements, and resolve issues to meet study timelines and quality expectations.
Collaborate with cross-functional partners (e.g., Clinical Operations, CMC, Quality, Regulatory, Finance) to develop and improve Clinical Supply operational processes that ensure timely, in-full delivery of clinical trial materials.
Lead cross-functional improvement initiatives to optimize operational efficiencies, streamline handoffs, and support strategic decision-making and problem-solving.
Represent the needs of the team in cross-functional forums and initiatives; champion organisational change and adoption of new or improved processes and tools.
Create and lead performance metrics and dashboards to provide clarity into operational performance, trends, and opportunities; translate insights into action plans.
Act as an advisor to team members on operational tasks, process issues, projects, and initiatives; mentor and train others to achieve high-quality results.
Maintain standardized SOPs, work instructions, playbooks, and templates; drive continuous improvement in planning processes and vendor management.
Identify and mitigate supply risks and dependencies early; propose pragmatic solutions and secure alignment on course corrections across collaborators.
Partner with digital/data and systems teams to harness IRT/RTSM, ERP/WMS, and analytics tools for planning and tracking; ensure data integrity and audit readiness.
May directly supervise staff; set priorities, coach performance, and support development.
This Role Might Be for You If You Have Hands-on experience leading clinical trial supply operations and distribution, including oversight of third-party logistics providers and pack/label/ship activities.
Strong project management skills with the ability to lead multiple concurrent workstreams, deadlines, and collaborators in a matrixed environment.
Proven vendor management expertise, including service level oversight, performance management, and continuous improvement.
Excellent communication and relationship-building skills; adept at influencing across functions and levels.
High attention to detail with creative, data-driven problem-solving.
Proficiency with clinical supply and data tools (e.g., IRT/RTSM, ERP, WMS) and Microsoft Excel, PowerPoint, and Word.
Familiarity with GxP/GDP requirements and best practices for clinical supply, distribution, and documentation.
To Be Considered Bachelor's degree in supply chain, life sciences, engineering, or a related field with 6+ years of professional experience.
Experience supporting global or multi-region clinical studies is advantageous; .
Fluency in English; additional languages are a plus.