Dunnes Stores Group is Ireland's leading grocery & fashion retailer, operating over 130 stores and a rapidly growing online business. We are in the middle of a major digital transformation, reshaping our customer experience, digital platforms, and operating model for the future.
About the Role
We are seeking a
Senior Business Analyst
to play a critical role in shaping and delivering the Group's multi-year digital and technology transformation agenda. This role is central to improving how we define, structure, and execute change across functions including Supply Chain, Finance, HR, Retail Operations, eCommerce, Customer Service, and Data.
You will lead high-complexity analysis work on key transformation programmes, help define our future operating models, and ensure that business and technology stakeholders are aligned on requirements, risks, dependencies, and value.
In addition, you will act as a coach and mentor to a developing BA cohort supporting the uplift of new junior Business Analysts recruited from external markets and high-potential colleagues transitioning in from store operations.
This is a high-impact role for someone who thrives in complexity, can bring structure to ambiguity, and wants to be part of a once-in-a-generation transformation in a large retail organisation.
Key Responsibilities
Transformation Delivery
* Lead discovery, requirements gathering, and process analysis for large transformation initiatives (e.g., ERP modernisation, Data Platform, Network & Infrastructure, Customer Service Transformation, eCommerce, and Operational technology).
* Document current-state (AS-IS) processes, systems, and pain points; design future-state (TO-BE) models aligned to business goals.
* Translate business requirements into clear functional and non-functional specifications for Procurement, Technical, Product, Data, and Engineering teams.
* Perform gap analysis, impact assessment, and options evaluation to support decision-making by senior stakeholders.
* Work closely with Project/Programme Managers to ensure scope control, change management, and delivery alignment.
* Collaborate closely with Solution Architects and Product Managers to ensure alignment on the optimal design.
Stakeholder Engagement & Alignment
* Facilitate workshops across cross-functional teams, ensuring clarity, alignment, and structured decision-making.
* Act as the bridge between business teams and technology teams, ensuring requirements are fully understood and validated.
* Support the creation of business cases, value models, and prioritisation frameworks.
Quality & Governance
* Ensure documentation quality, standards, and best practices are upheld across the BA discipline.
* Support project gating, readiness criteria, and acceptance processes.
* Validate solutions through UAT planning, scenario definition, and business sign-off.
BA Practice Development & Mentoring
* Coach junior Business Analysts (internal and external) on:
* Help embed consistent BA methodologies and a scalable operating model for the function.
* Contribute to developing a central BA playbook, templates, and knowledge repository.
Required Experience & Skills
Professional Experience
* 5–8+ years as a Business Analyst, preferably within complex, multi-system environments such as retail, supply chain, FMCG, logistics, finance, or large-scale enterprise technology programmes.
* Proven track record delivering BA work on large digital or technology transformation programmes.
* Strong exposure to ERP, eCommerce platforms, Data/Reporting, Customer Service systems, or operational retail technology is highly advantageous.
Technical & Analytical Skills
* Expertise in business process mapping (e.g., BPMN, Visio, Lucidchart).
* Strong requirements elicitation, user story writing, and acceptance criteria definition.
* Familiarity with enterprise architectures, integrations, data flows, and dependencies.
* Understanding of Agile and Waterfall methodologies and ability to work in hybrid environments.
* Strong analytical thinking, structured problem-solving, and ability to work through ambiguity.
Leadership & Behaviours
* Excellent communicator with strong facilitation and influencing skills.
* Comfortable engaging at all levels from store floor operators to senior executives.
* Ability to coach, mentor, and support capability uplift of junior BA staff.
* High levels of accountability, ownership, and professional maturity.
* Comfortable with pace, ambiguity, and evolving priorities in a large retail organisation undergoing transformation.
Nice-to-Have
* Experience in retail operations, grocery supply chain, or fashion.
* Exposure to Oracle ERP/EBS, AS400 legacy systems, POS (Toshiba/NCR), or similar enterprise systems.
* Business analysis certifications (CBAP, IIBA, BCS) or project qualifications.
* Experience with data platforms, master data, or enterprise data governance.
If this sounds like the job for you, please apply now
Dunnes Stores is an Equal Opportunities Employer