DescriptionAre you passionate about helping healthcare and life sciences organizations harness the power of cloud and Generative AI to accelerate drug discovery, transform clinical operations, and improve patient outcomes? AWS Enterprise Support is looking for a Senior Technical Account Manager (TAM) to join our Strategic Industries team, specifically supporting some of the world’s most innovative Healthcare & Life Sciences (HCLS) customers.As a Senior TAM, you'll be the technical advisor and strategic voice of the customer for organizations navigating complex, regulated environments, from pharmaceutical companies running genomics pipelines and clinical trials to healthcare providers modernizing electronic health records and medical imaging platforms. You'll operate at the intersection of deep technical expertise and business strategy, working with minimal guidance to anticipate customer needs, influence architectural decisions across business units, and drive long term outcomes for mission critical workloads, including AI and Generative AI initiatives.Serve as a trusted advisor to C suite and senior technical leaders at major HCLS enterprisesCraft and execute strategic support plans aligned to customer business outcomes, from cloud migrations and SAP transformations to HPC/GPU research workloads, manufacturing modernization, and AI/Gen AI adoptionNavigate multi program, multi cloud environments where compliance (HIPAA, GxP, GDPR), data sovereignty, and operational resilience are non negotiableHelp customers design, deploy, and optimize AI and Generative AI workloads using services such as Amazon Bedrock, SageMaker, HealthLake, and moreInfluence technical decision makers across multiple teams and business units, driving adoption of AWS services including EC2, S3, Lambda, SageMaker, Bedrock, HealthLake, and moreProactively identify risks, architectural improvement opportunities, and operational health optimizations across complex customer environmentsThis position will require the ability to travel 10% or more as needed.Key job responsibilitiesStrategic Account Leadership: Own the technical support relationship for strategic HCLS accounts, executing Strategic Support Plans aligned to business outcomes including regulatory compliance, clinical transformation, and AI/Gen AI adoptionAI and Generative AI Enablement: Guide customers in adopting and optimizing AI and Gen AI workloads on AWS, leveraging Amazon Bedrock, SageMaker, and HealthLake to accelerate drug discovery and automate clinical workflowsExecutive Engagement: Build trusted relationships with C suite and senior technical leaders, driving discussions on architecture, risk management, AI strategy, and cloud investmentsProactive Technical Guidance: Provide prescriptive architectural guidance using the Well Architected Framework for regulated HCLS workloads, including AI/ML and Gen AI solutionsCross Program Orchestration: Coordinate across migrations, HPC/GPU research, manufacturing modernization, AI/Gen AI initiatives, and SaaS transformations to reduce riskIncident and Escalation Management: Serve as the senior escalation point during critical events, driving resolution with engineering and service teamsOperational Excellence: Ensure customer environments remain healthy, resilient, and cost effective through operations and Well Architected reviewsCollaboration and Mentorship: Collaborate across AWS functions and mentor peers to raise the bar on best practicesAbout the teamAbout AWSDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn\u2019t followed a traditional path, or includes alternative experiences, don\u2019t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world\u2019s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that\u2019s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe\u2019re continuously raising our performance bar as we strive to become Earth\u2019s Best Employer. That\u2019s why you\u2019ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there\u2019s nothing we can\u2019t achieve.Basic QualificationsExperience in design/implementation/operations/consulting with distributed applicationsExperience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiencesExperience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environmentBachelor degree or equivalent experiencePreferred QualificationsExperience in internal enterprise or external customer-facing environment as a technical leadExperience communicating and delivering presentations to customers, stakeholders, and/or teammatesExperience with AWS services or other cloud offeringsExperience in the Healthcare & Life Sciences industry, including knowledge of regulatory frameworks such as GxP, HIPAA, and GDPRExperience with AI/ML and Generative AI technologies, including familiarity with services such as Amazon Bedrock, SageMaker, or similar platformsUnderstanding of the AWS Well Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutionsAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the accommodations page for more information. If the country/region you\u2019re applying in isn\u2019t listed, please contact your Recruiting Partner.
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