Insurance Branch Lead (Galway City)
Salary:
€45,000 - €50,000 DOE
Location:
Galway City
Working Arrangement:
Onsite
My client is seeking an experienced and motivated Branch Lead to join their Galway City office. This is an excellent opportunity for a driven insurance professional to lead a team of three Customer Advisors while ensuring the delivery of exceptional service, operational excellence, and regulatory compliance.
Key Responsibilities
* Lead and support the team's new business and renewal retention performance in line with monthly targets.
* Oversee adherence to quality and regulatory standards across all client interactions.
* Ensure accurate and timely completion of required reporting and month-end processes.
* Work closely with colleagues across the personal lines network to enhance customer experience.
* Monitor and manage team performance, providing ongoing feedback and guidance.
* Cascade company updates and ensure strong internal communication.
* Coordinate the onboarding and induction of new team members.
* Promote strong knowledge sharing within the team.
* Identify opportunities to improve processes and enhance efficiency.
About You
* A motivated and committed team leader who leads by example.
* Target-driven, flexible, and self-directed.
* A strong communicator with excellent interpersonal skills.
* Holds relevant insurance qualifications (CIP / MDI / ACII).
* Brings strong knowledge of general insurance broking, across both new business and renewals.
* Demonstrates strong organisational, time management, and analytical skills.