Clubhouse Operations Manager
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* As a key member of our resort's management team, you will be responsible for the day-to-day operations of the clubhouse.
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* You will oversee all aspects of the clubhouse, including planning, organizing, and managing the delivery of hospitality services.
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* Your primary goal will be to provide exceptional customer and member satisfaction at all times.
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Key Responsibilities:
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1. Oversee all operational and functional areas of the clubhouse.
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2. Plan, organize, and manage the delivery of hospitality services within the clubhouse.
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3. Develop and implement strategies to improve customer and member satisfaction.
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4. Maintain accurate records and reports to ensure compliance with company standards.
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5. Collaborate with other departments to achieve common goals and objectives.
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6. Develop and implement effective training programs to support employee development and retention.
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7. Monitor and analyze financial reports to optimize revenue and profitability.
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8. Identify opportunities to improve efficiency and productivity throughout the clubhouse.
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9. Work closely with the hotel manager to ensure seamless communication and collaboration between departments.
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10. Participate in public walk-throughs to ensure that guest rooms, public spaces, and back-of-house areas are well maintained and preventative processes are in place.
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Requirements:
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* Previous experience as a club house operations manager or similar role is required.
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* Proven ability to lead teams and develop staff to meet business objectives.
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* Strong leadership and communication skills with the ability to work effectively at all levels.
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* Knowledge of hospitality operations and procedures.
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* Ability to analyze data and make informed decisions.
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* Proven track record of delivering results and meeting targets.
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* Familiarity with budgeting and financial analysis.
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What We Offer:
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* Competitive salary and benefits package.
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* Opportunities for career advancement and professional growth.
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* A dynamic and supportive work environment.
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* The chance to work with a high-performing team and contribute to the success of the resort.
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* Complimentary health club and pool membership.
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* Discounted golf and health club rates for friends and family members.
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* Career development and training opportunities.
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Druids Glen Resort is an equal opportunities employer. To be considered for this role, please submit your application through our careers page.