Overview
Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Kinsale
The role purpose is to provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach. The day-to-day duties include assisting the Shop Manager and team with the smooth running of the store, maintaining high standards, accepting and paying out bets, and delivering excellent customer service. The role may involve opening and closing the business and, on occasion, managing the shop operations.
Responsibilities
* Assist the Shop Manager and Assistant Manager with the day-to-day running of the shop.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager, including:
o Opening and closing the shop
o Managing and guiding the shop team
o Cash management procedures
* Opportunity to manage on occasion, which will lead to further development opportunities.
* Operate in a fast-paced retail environment while undertaking training and on-the-job support to continuously upskill and progress within the company.
* Provide an outstanding customer experience through a helpful, friendly, and knowledgeable approach.
* Accept bets as per procedure, accurately taking and processing customer bets through multiple channels (including betting terminals and in-shop transactions via the EPOS system) in a timely manner.
* Act as a Brand Ambassador, including introducing customers to the multi-channel/digital journey.
* Work under pressure, remaining calm and constantly seeking ways to improve yourself and the shop.
* Maintain shop presentation standards to a high quality throughout the working day.
* Ensure all procedures (safety, compliance, and shop operations) are followed.
* Work effectively within a team environment.
* Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
* Customer service focused
* Operate with trust and integrity
* Flexibility as the business operates 7 days a week
* Adaptable to the shop environment
* Great attention to detail and strong numeracy skills
* Enthusiastic people person who can work on own initiative and as part of a team
* Keen interest in sporting industry/events and confident to build rapport and relationships with customers
* Aspiring and driven to progress within the company
* Promote the company brand and be results-focused
* Excellent communication skills
* Problem solve and think creatively
* Organised, reliable and dependable
* Proven good cash handling approach
Desirable Skills and Experience
* Industry/retail experience is welcomed but not essential; full training provided to expand knowledge of sport and betting related topics.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
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