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Customer Support Representative (Russian), Dublin
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Client:
Playrix
Location:
Dublin, Ireland
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d4e5e85d19a6
Job Views:
5
Posted:
19.06.2025
Expiry Date:
03.08.2025
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Job Description:
Customer Support Representative (Russian)
Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created hit games such as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, downloaded over 2 billion times. Over 100 million people play our games monthly.
We are seeking a dynamic Customer Support Representative based in Ireland. Join us to assist and support players worldwide.
Tasks
* Provide tech support for our mobile games across multiple platforms, managing player tickets with support engineers
* Engage with a global player base, offering technical advice and assistance
* Identify, prioritize, and resolve issues promptly, collaborating with departments like production, QA, design, programming, legal, and marketing
* Research to develop solutions and improve support services
Requirements
* Excellent communication skills in English, both verbal and written
* Excellent communication skills in Russian, both verbal and written
* Ability to quickly understand technical concepts and explain them to users of varying technical knowledge
* Experience playing mobile games is preferred
Benefits
* Healthcare: Reimbursement for online psychology sessions, dental insurance, and COVID-19 treatment
* Work-life balance: Paid vacation and sick leave, with additional days available upon request
* Professional development: Reimbursement for courses and conferences, internal bootcamps, discounted English courses
* Entertainment and merch: Participation in events, contests, sports challenges, parties, hackathons, and offline gatherings
* Fitness: Reimbursement for gym memberships or fitness app subscriptions
* Community involvement: Charity projects and employee initiative support through grants
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