UK Credit Services AgentThepany
PayPal has been revolutionizingmerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, andplete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable thepletion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing theplexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and ourmunities.
Job Summary:
As a Credit Services Agent for the UK market within Global Operations, you must work in a ring-fenced team providing excellent customer service to our internal and external customers. These responsibilities include responding to customers' credit inquiries primarily by telephone and with some messaging. The role requires a high level of integrity, flexibility, adaptability and variety. You will be responsible for dealing with customer requests to decrease their credit limits, waiving fees and interest, taking and allocating payments over the telephone, walking a customer through their credit statements and helping customers who may be experiencing financial difficulties, but are not in Collections. You will also deal with PayPal general customer service inquiries to avoid transfers and to improve the customer experience.
A Credit Services Agent for the UK market must be customer-focused, organized, efficient, driven, and adaptable, have excellentmunication skills, exhibit analytical skills, adapt well to change, and thrive in a collaborative team environment.
Job Description:
This is a remote position within Ireland.
Your Day to Day
1. Responsible for working and responding professionally to customer inquiries via multiplemunication channels primarily inbound telephone calls with some messaging included.
2. Making outbound calls to customers to help resolve issues in the most efficient and customer-friendly manner
3. Effectively identify problems and issues by performing relevant research using the appropriate tools
4. Effectively work and respond to processes within the regulated requirements and timelines, keeping in mind the financial and reputational risks
5. Providing feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues
6. Deciding on the oue ofplex issues keeping in mind that decisions may impact customer retention, PayPal loss or savings, as well as result in legal action or reputational damage
What you need to bring
7. Experience in one or more of the following areas: Customer Service, Call Centre, Credit Services, Lending, Transaction Processing, Account Processing or Debit Services
8. Experience in a financially regulated environment is desirable
9. Ability tomunicate effectively via telephone by utilizing soft skills, active listening and speaking to customers
10. Ability tomunicate effectively via messaging by utilizing proper grammar and punctuation skills
11. Ability to handle multipleplex and high-priority tasks simultaneously
12. Ability to make discretionary decisions based on research and within the regulations
13. Well-developed sense of urgency and follow-through
14. Proficiency in the use ofputer systems with the ability to learn and adapt to new software technologies
15. Strong customer focus, putting the customer at the heart of what we do
16. Ability to manage your time effectively
17. Experience working with targets with a strong drive for results
18. Excellent listening skills
19. Problem-solving skills
20. Integrity and trust
21. Ability to demonstrate ethics and values
22. Action-oriented
Preferred Qualification:
NA
Subsidiary:
PayPal
Travel Percent:
0
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we'remitted to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit //paypalbenefits.
Who We Are:
Click Here to learn more about our culture andmunity.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable amodations for qualified individuals with disabilities. If you are unable to submit an application because of ipatible assistive technology or a disability, please contact us at talentamodations@paypal.
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, andmunities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talentmunity.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. Job ID R0127760