Overview
The role will report to the Operations Supervisor and will be primarily accountable for carrying out a range of administrative and operational activities that contribute to the effective running of the branch. He/she will be the first point of contact for members and will ensure that members’ needs are met in line with policies and procedures
Qualifications
* QFA certification or a commitment to pursue same
* Strong focus on teamwork and collaboration to achieve results
* Experience of providing high quality service to customers / members
* Ability to maintain a positive, professional and empathetic tone in all dealings with members of the public
* Flexibility and enthusiasm around the overall service provision
* Strong interpersonal skills with an understanding of the importance of working as part of a team
* Ability to provide consistently superior service to both staff and members
* An understanding of automated services/technology
* Experience in the lending area would be an advantage but is not essential and relevant training will be provided
Responsibilities
* Play a key role in ensuring that my client is the leading financial provider in the local community
* Member relationship management - engaging the member and adding value
* Greet members courteously and professionally deal with any queries and requirements
* Make recommendations and provide solutions to members’ requirements
* Process a range of transactions at the counter, including foreign exchange
* Run reports at the agreed frequency and perform reconciliations as required
* Balance till/foreign exchange till on a daily basis in line with policy
* Ensure compliance with all regulations and legislation requirements in all member interactions.
* Work within all policies and procedures
#J-18808-Ljbffr