Community Operations Analyst - FINNISH
A great opportunity for FINNISH speakers/natives with C1 level English
Main responsibilities:
* Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content
* Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site
* Becoming and remain knowledgeable about client’s products and community standards
* Using market specific knowledge and insights to find scalable solutions to improve the support of our community of users
* Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience
* Recognising trends and patterns and escalating issues outside the company policy to the global team
* Identifying inefficiencies in workflows and suggest solutions
Skills & Competences:
* Strong personal resilience with the ability to operate in a pressured and fast paced environment
* Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy
* High adaptability and positive approach to challenges
* Ability to make decisions, prioritise, solve problems and work as part of a team
* Effective Time management & Prioritisation skills
* Ability to consistently hit KPIs on time
Language Skills: *
* Fluent in FINNISH language on the near-native level (C1-C2) in oral and written communication,with in depth understanding of culture and social trends in the region
* Advanced level ofEnglish (C1)
*If you are not sure about your level of language, we can offer you an assessment.
Contract:Full-time, permanent with Covalen
Compensation:
* €27,000 per year as base salary
* *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,200 per year)
* *For the Evening shift: €12 per day (before tax) as travel allowance
* Free meal (lunch or dinner) on site
* Private healthcare
* Pension contribution
* 25 days of annual leave
* Extensive Training and access to CPL's Wellness Programme
* Tax Saver and Bike-to-Work Scheme
Working hours:Candidates choose between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.
Location:Dublin 18, Sandyford, Dublin South
*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.
IMPORTANT:
·Due to nature of the role, candidates must be fully confident in dealing with sensitive content.
·Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).
Why to apply?
* Chance to work within multicultural and diverse team
* Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads
* No shift rotations – fixed working schedule
* Meals on-site, private healthcare and pension contribution
* No previous experience required – full training is provided!
For more information, please contact Sohini Sakssena at sohini.sakssena@cpl.ie
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