Recruitment and L&D Administrator at Mason Technology
Mason Technology is a wholly owned Irish company established in 1780, the principal activities are the distribution and supply of laboratory and analytical instruments.
Field Service Engineer based in Leinster on a full-time permanent contract, required to travel countrywide when necessary. This role will involve working in the service department as part of Laboratory Technical Support Team.
The LTS team is responsible for the installation, commissioning, follow-up support and servicing of a variety of laboratory equipment.
The successful candidate must have strong technical knowledge of laboratory equipment and excellent communication skills.
Key Duties and Responsibilities
* Perform installations and commissioning of laboratory equipment, at customer sites nationwide.
* Ability to troubleshoot and assist customers with onsite issues over the phone.
* Undertake preventative maintenance visits as scheduled by the Service Coordinators.
* Maintain communications with customers to ensure resolution and proper follow-up.
* Follow Environmental Health and Safety regulatory requirements and maintain the company’s standards in quality and service.
* Provide training to end users when required.
* Keep up to date on administrative responsibilities such as completing service reports and calibration certificates in a timely manner.
Qualifications, Knowledge and Skills Required
* A recognised course completed in electrical/instrumentation/mechanical engineering.
* Previous experience in a similar technical/field service role is essential.
* Experience in the testing and service of general laboratory equipment including but not limited to Autoclaves, Incubators, Glasswashers, Freezers, Water Purification Systems and Microscopes would be preferable.
* Experience with fault finding and testing of LAF Workstations and Biological Safety Cabinets would be beneficial.
* Experience of working within Quality systems such as ISO, INAB, UKAS.
* Strong background in installation, commissioning, calibration and servicing of laboratory equipment.
* Ability to perform fault finding and repair laboratory equipment.
* A good knowledge of related industry products and tools.
* Full clean driving licence is essential.
What’s Important to Us
* The successful candidate must be willing to work as part of a team, be self‑motivated and proactive using own initiative while liaising with the Team Lead and Coordinators when necessary.
* An individual with strong communication and interpersonal skills.
* Strong IT skills, with proficiency in Microsoft Office.
* Excellent attention to detail.
* Strong organisational skills and the ability to multi‑task.
* Highly motivated, confident, resilient with a positive attitude.
What we Offer
* Bonus structure
* Company Pension
* Company Car, plus fuel card
* Head Office Parking
* Social club and social events
* Travel ticket/bike to work
* Death in service
* Income protection
Seniority level
* Associate
Employment type
* Full‑time
Job function
* Project Management and Information Technology
Industries
* Biotechnology Research and Pharmaceutical Manufacturing
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