The Role
My client, a well-established manufacturer is seeking an experienced Customer Service & Internal Sales Executive to join their team based in Clara, Offaly. This is a full-time, office-based,
12-month fixed term contract
.
As the Customer Service & Internal Sales Executive you will play a key role in delivering top-tier sales support to the sales team, ensuring customer quotes, orders, and inquiries are handled promptly and efficiently.
Tasks & Duties
* Manage and resolve customer and international sales team inquiries promptly, ensuring a seamless and efficient service experience.
* Maintain a log of open issues, track progress, and keep customers updated while collaborating with the sales team to enhance customer satisfaction.
* Ensure all outgoing correspondence is accurate, professional, and aligned with company standards.
* Maintain and update customer databases, track key metrics, and generate regular reports to support business insights.
* Accurately enter and manage customer orders within the company system, including logging and responding to customer scorecards.
* Foster strong customer relationships through proactive engagement, service excellence, and a commitment to a customer-centric approach.
* Collaborate across departments to drive continuous improvement, support innovative service solutions, and uphold the companies core values.
Experience, Knowledge & Qualifications
* Third level qualification.
* Excellent communication skills both written and verbal.
* Strong IT skills with proficiency in MS Office and SAP.
* Strong attention to detail.
* Previous experience in a busy sales or customer service position.
* Full licence & own vehicle due to location (not serviced by public transport)
* Candidates must currently reside within a commutable distance with full working rights.
For further information, please contact Sabrina Carroll on
Desired Skills and Experience
customer service, sales, sales administration, database management, file management, issue resolution, data entry