We are seeking a proactive and customer-focused Retail Supervisor to support the daily operations of our retail unit.
This role involves overseeing front-of-house and back-of-house activities, ensuring compliance with Aramark policies, and delivering exceptional service standards.
The successful candidate will act as a key point of contact for staff and customers, maintaining operational excellence and driving store performance.
Job Responsibilities
Assist in completing store operational requirements by scheduling and assigning tasks
Comply with Aramark procedures regarding Opx and system requirements
Implement Aramark policies and protocols to maintain future retail operations
Support store targets, scorecard, and payroll management
Conduct regular 360 audits to ensure the shop is functional and presentable
Ensure all staff comply with Aramark policies and procedures
Coordinate daily front-of-house and back-of-house retail operations
Assist in delivering monthly inventory of all shop stock
Follow and implement Aramark health and safety policies and procedures
Identify current and future customer requirements by analyzing sales mixes
Act as store representative and set an example for staff
Train new and current employees on proper customer service practices
Ensure retail unit is merchandised and stock lines are presented according to approved planograms
Respond efficiently and accurately to customer complaints
Act as lead operator of the retail unit in the absence of the Retail Manager
Perform any other duties deemed appropriate by the Retail Manager and/or Campus General Manager
Qualifications
Experience in a supervisory role
Knowledge and experience with Food Hygiene practices (e.g., HACCP)
Excellent interpersonal, communication, and organizational skills to liaise effectively with various departments
Outgoing personality; reliable and dependable
Flexible and able to work under pressure while prioritizing tasks
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