Join to apply for the IT Systems Trainer (fixed term) role at Panda
The role will deliver high-quality, engaging, and accessible training, direct to the end users across multiple sites as part of the implementation of Workday (HCM and Payroll modules) and UKG (Time & Attendance system).
The key responsibilities include:
* Deliver face-to-face classroom/virtual training sessions, or simulator (scenario), tailored to different user groups
* Collaborate with the Colleague E2E project team, Transformation Team, and Head of Learning to understand training materials, timelines, rollout plans, hyper care support post Go-Live, and establish metrics to measure successful completion
* Localise and adapt training content to suit site-specific needs and user capabilities withing a multi-culturally diverse environment
* Provide on-site support during go-live periods, acting as the first point of contact for training-related queries
* Gather feedback from training sessions, feedback to the project team, and contribute to the delivery of continuous improvement training materials and approach
* Maintain accurate records of training attendance and user readiness
* Support change management activities by promoting system benefits and address user frustrations/ barriers
* Liaise with site leadership to coordinate training logistics and ensure alignment with operational needs
Essential Experience and Skills:
* Proven experience delivering training in a fast-paced, operational or multi-site environment
* Experience supporting system rollouts or digital transformation projects
* Strong communication and interpersonal skills, with the ability to engage diverse audiences
* Confident in using digital tools and platforms for training delivery
* Ability to travel frequently and work independently across multiple locations
* Strong organisational skills and attention to detail, along with time management capability
Desirable:
* Experience with Workday and/or time tracking (pref: UKG) systems
* Background in HR, operations, or workforce management
* Experience in change management or user adoption initiatives
* Familiarity with adult learning principles and instructional design
* Experience around the delivery of training materials to multi-lingual populations
Behaviours and Attributes:
* Proactive: Practical, hands-on. Takes initiative to identify and resolve training challenges
* Empathetic Communicator: Listens actively and adapts style to meet learner need
* Resilient & Adaptable: Comfortable with ambiguity and able to adjust to changing priorities
* Collaborative: Works well with cross-functional teams. Builds strong relationships on-site
* User-Focused: Committed to ensuring a positive learning experience for all users
* Culturally Aware: Sensitive to regional and site-specific differences in communication and learning styles
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