Posted: 14 August
Offer description
Key Position:
We are seeking a highly skilled and motivated professional to take on the role of Sales Manager. As a key member of our team, you will be responsible for leading and optimizing our customer retention strategy, focusing on reducing churn and renewing customers with maximum lifetime value.
As Sales Manager, you will have the opportunity to develop a high-performing team of retention specialists to achieve this goal. Your primary responsibilities will include:
* Developing and implementing customer retention strategies to minimize churn and maximize customer lifetime value
* Leading, coaching and mentoring a team of retention advisors, specialists and supervisors, ensuring team performance meets overall business objectives
* Analyzing customer feedback, call data and churn trends to identify areas for improvement
* Collaborating with sales, marketing and customer service teams to create a seamless customer experience
* Compiling and analyzing reports with the ability to articulate results and report on performance
* Ensuring KPIs are set for the team, using coaching and mentoring skills to motivate team members to achieve results
About the Opportunity:
This is an excellent chance to join a dynamic and fast-paced organization that is committed to growth and development. You will be part of a talented team that values innovation, collaboration and customer satisfaction. The ideal candidate will be a strategic thinker who is able to drive results-oriented initiatives and lead a team of professionals to achieve shared goals.
Benefits:
Our company offers a competitive salary and bonus structure, as well as a range of benefits including pension contribution scheme, discounted health insurance, group scheme with Laya Healthcare and TELUS Health Employee Assistance Programme (EAP). Additionally, you will have the opportunity to enjoy great career progression opportunities in a growing company with strong market growth, work in a fast-paced and friendly team environment, receive continual training and development, and enjoy annual leave increasing with service.
