Job Title: Remote French Speaking Operations Executive
About the Role
We are seeking a highly skilled and experienced French speaking Operations Executive to join our team on a fixed-term contract. This is a remote working position that requires 1 day's travel to our office.
The successful candidate will be responsible for efficiently administering, investigating and processing claims, handling and resolving complaints within the business portfolio, answering customer phone calls, implementing streamlined processes and procedures, and providing business support on all operational aspects.
Main Responsibilities
1. Assess and process claims within the company portfolio according to relevant policy terms and conditions.
2. Process and decide claims over delegation for all businesses based on recommendations received from third-party administrators (TPAs) and according to relevant policy terms and conditions.
3. Confirm approval to TPAs.
4. Maintain an individual internal quality level of >95% on a monthly basis.
5. Log all customer complaints and own and manage all customer complaints assigned by you.
6. Analyse and report all third-level complaints internally.
7. Coordinate, monitor, and report all legal complaints/summons following the complaint procedure.
8. Provide business support in creating and updating claims and subscriptions procedures as and when necessary, for new and existing business.
Required Skills and Qualifications
* Fluent French and English language skills.
* Strong focus on customer service.
* Ability to work independently with minimal supervision.
* Excellent communication and interpersonal skills.
* Knowledge of insurance industry practices and regulations.
Benefits
This role offers a competitive salary and benefits package, including:
* A flexible and remote working arrangement.
* A comprehensive training program to enhance your skills and knowledge.
* A supportive and collaborative team environment.
What We Offer
We offer a dynamic and challenging work environment that promotes career growth and development. If you are a motivated and results-driven professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.