Job Title: Customer Service Representative
About the Role:
This is a customer-centric position that requires strong communication and interpersonal skills. As a key point of contact, you will handle customer inquiries across various channels with professionalism and initiative.
Main Responsibilities:
* Respond to customer enquiries via email, phone, or chat messages.
* Liaise with courier companies to resolve delivery issues.
* Process claims and update customers on order status.
* Troubleshoot problems with orders and provide timely solutions.
* Collaborate with other departments to resolve clerical issues.
* Support sales and fulfillment of corporate gifting orders.
* Assist with social media activity.
* Liaise with suppliers for stock and pricing information.
Requirements:
* Fluent English language skills (spoken and written).
* Excellent phone and email etiquette.
* Strong organizational skills and ability to multitask under pressure.
* Comfortable using technology and learning new systems.
* Proactive mindset and problem-solving attitude.
* Ability to work independently and as part of a team.
Prior Experience:
Candidates with prior experience in customer service or helpdesk roles are desirable. A friendly personality that reflects our brand values is essential.