Join to apply for the Patient Coordinator/Receptionist Smiles role at Smart Dental Care.
We are recruiting a Receptionist/Treatment Coordinator to join our friendly and patient‑focused practice located at 14 Ballymoney Road, Ballymena, BT43 5BY.
Base pay range
£25,804.00‑£28,031.00 (dependent on experience).
Full‑time or part‑time hours available. Clinical days Monday to Saturday, working hours between 8:00 am and 7:00 pm. The position starts on a zero‑hour contract with potential to progress to a permanent role.
About Us
Smiles Dental Care is part of a well‑established dental group with 100+ surgeries across 35 practices throughout Northern Ireland and the North West of England. We offer a full range of treatments, including general dentistry, NHS services, aligners, implants, restorative dentistry, and cosmetic treatments.
Role Overview
This role is perfect for someone who enjoys supporting patients throughout their dental journey and thrives in a busy, team‑focused environment.
Key Responsibilities
* Greeting patients and providing a professional, welcoming experience.
* Booking and managing appointments, and supporting daily reception duties.
* Managing patient records accurately.
* Responding to phone, email, and in‑person enquiries.
* Ensuring smooth day‑to‑day practice operations.
* Supporting patients through treatment consultations and explaining treatment options, costs, and processes clearly.
* Assisting with payment plans and finance applications.
* Assisting with deposits, private treatment payments, and finance systems.
* Supporting marketing activities, promotions, and open days.
* Working closely with the clinical and administrative teams.
What We're Looking For
* Minimum 1 year working in a dental practice.
* Excellent communication skills – confident, approachable, and patient‑focused.
* Technical proficiency with dental or medical software systems and Microsoft Office.
* Understanding of implants, cosmetic dentistry, and aligners is desirable.
* Positive, reliable, and committed to delivering an excellent patient experience.
* (Dental nursing experience is a bonus but not essential.)
What We Offer
* Competitive salary, dependent on experience.
* Growth and progression through training, development, and future career opportunities.
* Performance incentives: bonus opportunities linked to private patient treatment uptake.
* Modern working environment – digitally equipped practice with up‑to‑date systems.
If you're looking for a flexible and rewarding role with the potential to grow into a permanent position within a supportive dental practice, we'd love to hear from you.
Click 'Apply' to join Smiles Dental Care as a Receptionist/Treatment Coordinator.
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