Do you thrive in a fast-paced environment and enjoy ensuring exceptional guest experiences? Are you passionate about the hospitality industry and have experience in Food & Beverage? If so, we want to hear from you!
About the Role:
We are looking for a highly motivated Food and Beverage Assistant to join our dynamic team at the Hillgrove Hotel & Spa. You will play a key role in ensuring the smooth operation of all food and beverage services for our valued guests. Flexibility to work midweek, weekend, daytime, and evening shifts is required.
General Responsibilities:
* Provide efficient, prompt, and courteous service
* Serve restaurant guests their orders promptly and courteously
* Accurately record guest orders and serve food and beverage orders
* Check periodically with guests to see if they would like anything else
* Process guest checks accurately
* Handle compliments and complaints, reporting them to the manager/supervisor
* Ensure that the working area and station are stocked with "mise-en-place" and kept clean and tidy at all times
* Ensure all items of service and consumable goods meet the required level of service
* Maintain a thorough working knowledge of the restaurant menu, wine and beer list, and menu content to advise guests and promote sales
* Promote additional sales through up-selling in a professional and courteous manner
* Assist restaurant supervisors and management in running the restaurant and room service operations
* Confer with the Restaurant Manager regarding set-ups and reservations
* Have full knowledge of alcohol and liquor policies and regulations, complying fully with them
Other Important Duties:
* Stay current with hotel activities by reviewing and updating the communication log book each shift
* Assist the bar manager when requested
* Attend meetings and training sessions as required by management
* Maintain a flexible work schedule to ensure uninterrupted guest service
* Strive for professionalism in all job functions
Qualifications:
* Minimum 1 year experience in a food and beverage service role, preferably in a hotel setting
* Experience supporting meetings and events
* Excellent communication and interpersonal skills to build rapport with guests
* Strong teamwork and collaboration skills
* Positive and enthusiastic attitude with a dedication to exceeding guest expectations
* Ability to work effectively in a fast-paced environment and handle multiple tasks
* Flexible scheduling, including evenings and weekends
* Basic knowledge of food and beverage service procedures is a plus
What We Offer:
* Competitive salary and benefits package
* Opportunity to learn from experienced chefs and gain industry exposure
* Work in a dynamic and supportive team environment
* Be part of creating exceptional guest experiences
* B&B discounts across the iNUA Collection group
We encourage applications from enthusiastic individuals eager to learn and contribute to our team’s success.
We look forward to hearing from you!
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