Cur Sos ar an bPost An bhfuil t iarraidh ts a chur le do ghairm i Seirbhs do Chustaiméir n a fheabhs? T Lonra BSL ag lorg roinnt Comhairleoir Seirbhse do Chustaiméir le bheith ag obair inr nIonad Craim do Chustaiméir in Wilton, Co. Chorca. Tacaonn r gComhairleoir Seirbhse do Chustaiméir le custaiméir leictreachais ar fud na hireann, ag déileil le réimse leathan ceisteanna chustaiméir agus réiteach. Oibronn an Comhairleoir Seirbhse do Chustaiméir mar chuid d'fhoireann ardoilte at creidinaithe ag CCA go seachtrach a chuireann seirbhs den chéad scoth ar fil do chustaiméir ar fud na gcainéal éagsil do chustaiméir. Gheobhaidh na hiarrthir a éireoidh leo ionducht cuimsitheach nuair a thosidh siad ar an bhfoireann, lena n-irtear oiliint seomra ranga, oiliint ar an lthair oibre agus meantireacht. T conartha lnaimseartha (36.25 uair sa tseachtain) agus pirtaimseartha (25 uair sa tseachtain) ar fil le dta tosaithe i R1 2025. Sealanna Oibre Beidh Comhairleoir Seirbhse do Chustaiméir lnaimseartha agus pirtaimseartha araon ag obair ar sceideal 5 l in aghaidh na seachtaine. Lnaimseartha:36.25 uair sa tseachtain, 7.25 uair sa l (x5), idir 7:45am-8pm Luan-Satharn Pirtaimseartha:25 uair sa tseachtain, 5 uair sa l (x5), idir 7:45am-8pm Luan-Satharn Cuirtear sealanna/uainchlir ar fil 1 mh amhin roimh ré, inar féidir sealanna a mhalart nuair is indéanta. Promhfhreagrachta Ceisteanna seachtracha agus inmhenacha chustaiméir a fhreagairt go pras agus go minte Riachtanais na gcustaiméir a mheas agus a thuiscint tr bheith ag éisteacht leo Na céimeanna ar fad is g a chur i gcrch chun riachtanais na gcustaiméir a shsamh go héifeachtach agus go cruinn, agus é sin a chur in il don chustaiméir trna gceist a réiteach ar an gcéadteagmhil nuair is féidir Gach tasc a chur i gcrch ar bhealach gairmiil, ag tabhairt tosaocht do riachtanais na gcustaiméir agus a gcuid rndachta a chosaint Sline chrais TF Lonra BSL a chothabhil, tr gach uasdt cu a chur i gcrch go pras agus go cruinn Rl an ionada do Lonra BSL a chomhlonadh i gcomhair gach custaiméir a ndéantar teagmhil leo irtear ar na cinelacha ceisteanna a mbonn ar an gComhairleoir déileil leo: Glaonna igeandla/Caillteanais Solthair Iarratais ar Sholthar Nua Priseil Léimh Méadair Ceisteanna a bhaineann le Solthrir Clir oibre a sceideal agus a bhainisti Tac le solthrir leictreachais Iarratais ar cheangail nua a phriseil Méadr oc Mar a sidtear Taith agus Cilochta Gaeilge lofa T an Ardteistiméireacht riachtanach Taith ar bheith ag obair i dtimpeallacht at drithe ar an gcustaiméir, le dea-theist ar sheirbhs den scoth a chur ar fil do chustaiméir ar fud na gcainéal éagsil ms féidir Ardscileanna caidrimh/cumarside ar an teileafn Scileanna maithe TF/uimhrochta lena n-irtear a bheith balta Outlook a sid Cruinn agus pointeilte Duine treallsach a bhfuil scileanna réitigh fadhbanna aige balta oibri i dtimpeallacht ina mbonn fuadar faoi dhaoine, agus balta crais agus nsanna imeachta nua a fhoghlaim agus a chur i bhfeidhm it Wilton, Co. Chorca, ire San ionducht, beidh ar an gComhairleoir Seirbhse do Chustaiméir oibri ar an lthair go hiomln don chéad 6 mh, i gcomhar le ns imeachta foghlama agus forbartha an Ionaid Craim do Chustaiméir. Ina dhiaidh sin, is féidir leis an iarrthir a éireoidh leis, i ndiaidh an tréimhse promhaidh a thabhairt chun crche go rathil, oibri chian (laistigh de Phoblacht na hireann) ar bhonn oibre cumaisc. Ceadatear meascn freastail ar an ionad oibre le samhail oibre cumaisc an Ionaid Craim do Chustaiméir, leis an rogha oibri chian (ar bhonn 50/50). T gach socrchn oibre cumaisc faoi réir athbhreithni agus athr leannach, bunaithe ar riachtanais oibrochtla an ril agus feidhmocht shsil. Tabhair ar aird: Beidh ar oibrithe pirtaimseartha a bheith i lthair ar bhonn lnaimseartha do thréimhse oilina 5 seachtaine ar dts. Cén Fth ar Cheart Oibri Linn? Deis chun aistri chuig todhcha at neodrach thaobh fuinnimh de in irinn a threor Forbairt gairme tr mheantireacht agus tr oiliint Deiseanna Corparideacha le haghaidh Freagracht Shisialta Clubanna Spirt agus Sisialta Deiseanna lonraithe Comhar Creidmheasa Pinsean Flaithiil Rochtain ar chlir folline foirne Teidlochta saoire tuismitheora flaithila Cultr lidir ionchuimsitheach at bunaithe ar luachanna Tiomantas lidir d'éagslacht, do chothromas agus d'ionchuimsi Timpeallacht foirne iontach ag obair lenr gCroluachanna: Misneach, Comhbhch, Tiomanta agus Iontaofa Tuarastal €33,590 go €40,204 sa bhliain (Bunaithe ar uaireanta lnaimseartha; tairgtear tuarastail phirtaimseartha ar bhonn pro rata) Dta Deiridh 9 Nollaig 2025 Coinneofar d'iarratas i dtaisce ar feadh 6 mh m t t oirinach don rl. Position Description Are you looking to begin or further your career in Customer Service? ESB Networks is looking for a number of Customer Service Advisors to join our Customer Care Centre based in Wilton, Co. Cork. Our Customer Service Advisors support electricity customers across Ireland, dealing with and resolving a broad range of customer queries, The Customer Service Advisor works as part of highly skilled, externally CCA accredited team that delivers first class customer service across various customer channels. Successful candidates will receive a comprehensive onboarding experience when they join the team, including classroom training, on-the-job learning and mentoring. Both full-time (36.25 hours per week) and part-time (25 hours per week) contracts are available with start dates in Quarter 1, 2026. Shift Patterns Both full-time part-time Customer Service Advisors are scheduled to work 5 days per week. Full-time:36.25 hours per week, 7.25 hours per day (x5), between 7:45am-8pm Monday-Saturday Part-time:25 hours per week, 5 hours per day (x5), between 7:45am-8pm Monday-Saturday Shifts/rotas are provided 1 month in advance, with the facility to swap shifts where feasible. Key Responsibilities Handling external and internal customer queries promptly and politely Listening to customers to anticipate and understand their needs Taking all necessary steps to satisfy customers' needs efficiently and accurately and communicating this to the customer through first contact resolution where possible Completing all tasks in a professional manner, prioritising customers' needs and safeguarding their confidentiality Maintaining the integrity of ESB Networks IT systems, by completing all appropriate updates promptly and accurately Fulfilling the role of the representative of ESB Networks to all the customers she/he engages with The types of queries handled by the Advisor include: Emergency/Loss of supply calls Requests for a New Supply Meter Reading processing Supplier related queries Scheduling and managing work programmes Supporting electricity suppliers Processing applications for new connections Pay As You Go Metering Experience and Qualifications Fluency in the Irish language Leaving Certificate is essential Experience of working in a customer-focused environment, preferably with a track record of providing excellent customer service across various channels Excellent Telephone interaction/communication skills Good IT/numeric skills including use of Outlook Accuracy and attention to detail Initiative and problem-solving skills Ability to work in a fast-paced environment, with an ability to learn and apply new systems and procedures Location Wilton, Co. Cork, Ireland Our onboarding requires the Customer Service Advisor to work fully on-site for the first 6 months, in line with the Customer Care Centre's learning & development procedure. Following this, the successful candidate, upon successful completion of probation, may work remotely (within the Republic of Ireland) on a hybrid working basis. The Customer Care Centre's hybrid working model allows a mix of attendance in the workplace, with the option to work remotely (on a 50/50 basis). All hybrid working arrangements are subject to ongoing review and change, based on the operational requirements of the role and satisfactory performance. Note: Part-time staff will be required to attend on a full-time basis for an initial 5-week training period. Why Work with Us? Opportunity to lead Ireland's transition tonet zero carbon future Career developmentthrough mentoring andtraining Corporate Social Responsibility Opportunities Sports and Social Clubs Networking opportunities Credit Union Generous Pension Access to staff well-being programmes Generous parental leave entitlements Strong values-based and inclusive culture Strong commitment to diversity, equity and inclusion Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted Salary €33,590 to €40,204 per annum (Based on full-time hours; part-time salaries offered on a pro-rata basis) Closing date 9th December 2025 .buttontext4ebea33125a0ecd0 a{ border: 1px solid transparent; } .buttontext4ebea33125a0ecd0 a:focus{ border: 1px dashed #009DE0 !important; outline: none !important; } Diversity, Equity and Inclusion Statement ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law. Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence,. About ESB Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity. 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