Customer Value Senior Specialist - Post Pay
Here at Three, we’ve done things differentlysince day one.
We take the script and rip it up, we’re abig-hearted energetic bunch, striving for a better connected life. The energyof our people, the pace at which we operate, and the thrill of making boldmoves is exhilarating and addictive. Magic happens when we power theconnections that millions value, and you can feel it… When these thingscombine, phenomenal things happen. We encourage our employees to face theirweaknesses, to really open themselves up to new tasks and projects in asupercharged and rich learning environment. We want you to become the bestversion of yourself.
Join us as a Post Pay Customer Value Specialist
The Customer Value Specialist is an important commercialrole in the Customer Value Management (CVM) function that will play a key part indriving cross-functional collaboration across the wider commercial function to deviseand deliver a range of initiatives to optimise our revenue and marginperformance in Post Pay.
You will be responsible for analysing data, devisinginitiatives to grow or save revenue and margin, and planning and overseeing theimplementation of these value driven initiatives.
Together with the Senior Customer ValueManager, you will be responsible for actively managing the financialperformance of your base, and for devising and delivering the initiatives toachieve this.
You will be part of a small team of subjectmatter experts with a focus to execute the customer value strategy.
Reporting to the Senior Customer Value Manager(CVM), the Post Pay Specialist will play an important role in driving outputsacross workstreams including analytics and insights, impact measurement,content marketing and campaign operations.
What else it involves:
* Proactively analyses customer data &insights to identify gaps and opportunities to generate and save revenue & margin.
* Use channel insights and campaign analytics toplan programmes which deliver maximum value.
* You will gain experience with how propensitymodels can be used to ensure money is spent efficiently & effectively todeliver financial targets for the post pay base.
* You will be responsible, together with theSenior Customer Value Manager for the Post Pay segment of the base, and for deliveringrevenue and margin initiatives for this base.
* You will work on the CVM Roadmap for post paytogether with the Customer Value Manager, and work collaboratively with yourcross-functional colleagues to deliver the financial targets (base, revenue,margin) for the post pay segment.
* Play an important role in cross-functionalteams to ensure CVM priorities are supported and successfully delivered. This will include developing briefs for yourcross-functional partners, and proactively working with them to ensure theright offers are delivered to the right customers, in the right way to achievethe approved targets.
* Your partners will include Campaigns Team, Go-to-Market,Care, Reporting Finance, Sales and Marketing – and you need to workcollaboratively with them to successfully deliver the initiatives you havedevised into the marketplace.
* Accountable for delivering performancetracking and performance insights.
* Closely collaborate with the wider CVM andAcquisition teams, providing visibility over main progresses, achievements,decisions to take, and roadblocks requiring escalation.
* Play as a team player to ensure to ensure yourcolleagues can deliver their targets too!
* Using insights to understand where there arecommercial value opportunities in your segment
* Work in an agile delivery model to ensure fastto market definition and delivery
* Track and monitor performance against KPIsweekly, feeding into required forums
The skills we are looking for:
* Can analyse data, and summarise & presentit clearly and concisely to help generate strong discussion, and drive the rightdecisions.
* Experiencedcommercial/proposition/segment specialist with good analytical skills and agood team player.
* Confident in interpreting data and workingwith commercial and analytical stakeholders
* Strong problem solving skills, and the abilityto think laterally to find workable solutions
* Proactive, inquisitive approach, delves intonumbers and reports to understand causes
* Ability to draw insights from data and toidentify actions from these insights
Benefits of Working at Three
* Flexible working with our new Hybrid model,our employees will enjoy more flexibility working from home and our officelocations (3 days per week office based). Please see job description for theoffice location of this role.
* Competitive salary, annual performance bonus& pension contribution
* 25 days holidays plus 2.5 company days
* Annual Leave buy or sell (buy or sell up to 5days AL each year)
* Healthcare Insurance through our flexiblebenefits programme
* Life assurance, phone & laptop, subsidizedcanteen
* Access to learning & development toolssuch as LinkedIn Learning
* Free on-site parking
You may think you know us, but we’re full ofsurprises. Intrigued? Join us and Be Phenomenal. #Jobs Apply now at: https://www.three.ie/careers
Three Ireland is proud to be an equalopportunities employer. If you do not ‘tick every box’ in the job descriptionabove, there are likely other valuable attributes and skills you have thatwould make you a great fit for the team. If you feel this role is for you, thenplease apply! We are committed to equal employment and growing a diverseworkforce.
We embrace those of any race, gender identity,sexual orientation, age, religion, disability, marital status, family status,civil status or membership of the traveler community, and we want our teams toreflect this!
If you require reasonable adjustments atinterview, please let us know when scheduling your interview, or alternativelyplease email recruitment.support@three.ie
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