Job Description
A Beauty Skincare Professional is a customer-focused individual who delivers exceptional service and provides tailored skincare advice to meet customers' needs. They are responsible for driving sales growth, building customer relationships, and promoting brand loyalty.
Key Responsibilities:
* Drive the Shiseido beauty rituals and facial treatments in our beauty room, ensuring high-quality standards and customer satisfaction.
* Plan and execute counter actions and targets, aligning with company objectives and strategies.
* Drive key promotional activities and report on results, identifying areas for improvement and implementing changes.
* Deliver an exceptional level of customer service, exceeding customer expectations and adhering to company values.
* Maintain stock levels and work with the Cosmetic Department Manager to ensure efficient running of the counter, minimizing waste and optimizing inventory.
* Be respectful of the overall Cosmetic Department needs in the retail environment, as well as brand objectives.
* Work independently and collaboratively as a team member, demonstrating flexibility and adaptability.
Requirements:
* Passionate about skincare and beauty, with a strong understanding of product knowledge.
* Excellent customer service skills, with the ability to communicate effectively and build strong relationships.
* Beauty Therapy qualifications and experience, such as I.T.E.C, or equivalent, demonstrating technical expertise.
* Experience working in a similar luxury beauty role, with a proven track record of success.
* Flexible and respectful of retail hours, with a willingness to work weekends and extra hours during peak trading times.
* Listening and caring attitude, showing empathy for customers and delivering personalized service.
* Strong communicator with a 'can-do' attitude, able to work effectively in a team environment.
* Team player as well as working well on your own initiative, with a collaborative mindset.
* Respectful to the work of others, with a positive and supportive attitude.